Technical Account Manager- UK
About CoralogixCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage.
We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.The RoleAs a Technical Account Manager (TAM), you are a trusted advisor helping customers optimize their observability strategy. This role combines deep technical expertise with a customer-first mindset.
You will act as a strategic partner to everyone from DevOps engineers to C-suite executives, ensuring product value, driving adoption, and supporting retention and expansion.Key ResponsibilitiesOnboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training.Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices.Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance.Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.
