Technical Architect

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.

• Define and drive the overall platform strategy, roadmap, and governance.

• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.

• Ensure platform scalability, security, performance, and integrations with other enterprise systems.

• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.

• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.

• Mentor and guide ServiceNow developers and administrators on technical best practices.

• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.

• Ensure compliance with enterprise architecture, security, and regulatory requirements