Technical Lead

Role Profile

• Job title – Technical Lead
• Department – Claims
• Location – Redhill or Manchester
• Reporting to – Claims Director

Main purpose of job – The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.

Company Vision – To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview – The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy.

Key Accountabilities

Technical Claims Leadership – • Lead handling of high-value, complex claims, providing technical direction and oversight • Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes • Establish and implement claims strategies, including litigation management where required • Act as escalation point for technically challenging or contentious claims

Client Advisory & Relationship Management – • Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance • Attend client sites and critical incidents, supporting from day one of a claim event • Support client presentations, renewals, and tenders through demonstrating claims value

Negotiation & Market Engagement – • Lead complex negotiations with insurers, loss adjusters, and legal representatives • Proactively drive early coverage agreement and efficient settlement strategies • Leverage market relationships to improve outcomes on difficult or sensitive claims • Challenge insurer and supplier performance where required

Claims Performance & Insight – • Analyse claims data to identify trends, risks, and improvement opportunities • Provide meaningful, insight-led MI to clients and internal stakeholders • Contribute to development of claims propositions and service enhancements • Support embedding of data-driven decision making within the Claims team

Leadership, Coaching & Capability Development – • Act as a mentor and technical coach to colleagues across the Claims function • Raise overall team capability through knowledge sharing and case reviews • Contribute to technical frameworks, standards, and best practices • Support succession planning and talent development within the team

Operational Excellence & Governance – • Ensure claims are managed in line with agreed service standards, SLAs, and KPIs • Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles • Ensure accurate and timely use of systems (including Acturis) and data recording • Maintain strong control of costs, leakage, and supplier performance

Collaboration & Business Contribution – • Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions • Contribute to business strategy, client retention initiatives, and growth opportunities • Represent Claims in internal committees, projects, and strategic initiatives

Person Specification

• Skills, Knowledge & Attributes – Essential – Desirable
• Strong technical understanding of policy wordings and legal frameworks – ✓
• Excellent negotiation and dispute resolution skills – ✓
• Ability to translate claims data into commercial insight and client value – ✓
• Strong stakeholder management and communication capabilities – ✓ – ✓
• Systems proficiency (Acturis and Microsoft Office) – ✓
• Commercially aware and outcome-focused – ✓
• Credible, confident, and trusted by clients and the market – ✓
• Proactive, resilient, and solutions-oriented – ✓
• Collaborative leader with a passion for developing others – ✓
• Aligned to Verlingue's culture and values – ✓