Technical Project Manager

Technical Project Manager

Location: Remote (United Kingdom)

Employment Type: Full-Time

Position Summary

The Technical Project Manager is responsible for leading the successful implementation of Talogy’ s technology solutions and managing multiple concurrent projects from initiation through delivery. This role is accountable for project planning, requirements gathering, scope management, timeline management, quality assurance, and customer satisfaction.

The Technical Project Manager serves as the primary liaison between clients and internal teams, ensuring projects are delivered efficiently, meeting business requirements, and providing an exceptional customer experience. The ideal candidate is highly organized, customer-focused, and skilled at collaborating across cross-functional teams in a fast-paced environment.

Key Responsibilities

Project Management & Delivery

• Manage multiple projects simultaneously, ensuring successful delivery against agreed timelines, quality standards, and customer expectations.
• Develop, maintain, and communicate timelines, milestones, and deliverables to both internal and client stakeholders.
• Facilitate internal and client meetings and establish effective communication plans throughout the project lifecycle.
• Define project roles, responsibilities, risks, and mitigation strategies.
• Translate high-level scope documents into detailed business and functional requirements using established templates and documentation standards.
• Develop test plans based on project requirements and coordinate client user acceptance testing (UAT) activities before production release.

Customer Relationship Management

• Deliver exceptional customer service throughout the implementation lifecycle.
• Serve as the primary point of contact for customer questions, concerns, and project communications.
• Build and maintain strong client relationships through timely, accurate, and professional interactions.
• Escalate issues and coordinate internal resources as needed to support successful project outcomes.

Planning & Coordination

• Partner with clients to define and document business requirements based on approved statements of work.
• Coordinate development and implementation activities in alignment with Talogy's product release schedule.
• Lead project planning sessions to establish tasks, dependencies, timelines, and deliverables.
• Collaborate across multiple teams and departments to ensure successful project execution.

Process Improvement

• Identify and recommend improvements to project management processes, tools, and methodologies.
• Drive initiatives aimed at enhancing customer experience and service delivery.
• Contribute to continuous improvement efforts across products, platforms, and operational practices.

Problem Solving & Decision Making

• Analyze complex situations, identify root causes, and develop effective solutions.
• Take ownership of project issues and drive them through resolution.
• Evaluate priorities, risks, and urgency to make informed business decisions.
• Support organizational objectives through proactive problem-solving and collaboration.

Collaboration & Leadership

• Build and maintain strong working relationships across departments and functions.
• Foster collaboration among internal and external stakeholders.
• Represent Talogy professionally with clients, partners, and colleagues.

Characteristics & Behaviors

Successful candidates will demonstrate

• A customer-focused and service-oriented mindset.
• Excellent written and verbal communication skills.
• Strong teamwork and collaboration capabilities.
• Outstanding organizational, analytical, and attention-to-detail skills.
• Accountability and ownership of project outcomes.
• Adaptability, creativity, and flexibility in a dynamic environment.
• The ability to work independently with minimal supervision.
• A high degree of initiative, motivation, and self-direction.
• A results-driven and action-oriented approach.
• The ability to work efficiently and effectively while managing competing priorities.

Knowledge, Skills & Experience

• Strong understanding of project management methodologies, tools, and best practices.
• Experience delivering customer-focused technology solutions and driving process improvements.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and relationship-building skills.
• Strong communication skills with the ability to engage effectively with individuals from diverse backgrounds and experience levels.
• Experience working with cross-functional teams across multiple geographic locations and time zones.
• Strong organizational and time management skills.
• An innovative mindset focused on continuous improvement and operational efficiency.
• Resourcefulness and persistence in problem-solving and information gathering.
• Ability to influence stakeholders and drive progress without direct authority.
• Experience supporting web-based software products and platforms.
• Strong multitasking and prioritization skills.

Qualifications

Required

• Minimum of five (5) years of experience managing software implementation projects, technology projects, or related information technology initiatives.
• Experience working within a software development or software-as-a-service (SaaS) environment.
• Proficiency with Microsoft Office applications, including:
• Excel
• Outlook
• Word
• PowerPoint
• Teams
• Excellent communication, customer service, and stakeholder management skills.
• Demonstrated ability to work independently with a high degree of initiative, adaptability, and accountability.

Preferred

• Project Management Professional (PMP) certification or equivalent project management certification.
• Associate or bachelor’s degree in information technology, Business, Management, or a related field.
• Relevant professional experience may be considered instead of formal education.

Work Environment

• Fully remote position based in the United Kingdom.
• Flexibility to work adjusted hours on a daily basis to support U.S.-based clients and teams.
• Ability to effectively collaborate with distributed teams across multiple time zones.
• Occasional participation in meetings outside standard business hours may be required to support client and project needs.