Technology Manager

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally.

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details.

• Role: Technology Manager
• Work Model: 2 days onsite from Crawley and 1 day from Farringdonoffice
• Location: Crawley

Job Description -

Role Summary:

Key Responsibilities

Technical Delivery & Program Management

• Lead the end-to-end delivery of infrastructure projects and transformation programs.
• Manage project scope, timelines, risks, dependencies, and resource allocation.
• Drive cloud adoption, infrastructure modernization, migration, and automation initiatives.
• Ensure delivery aligns with business objectives, architectural standards, and security requirements.
• Establish delivery governance, reporting, and performance metrics.

Infrastructure Operations Management

• Oversee operational delivery across:
• Cloud Platforms (Azure, AWS, GCP)
• Data Centers and Hybrid Infrastructure
• Server and Virtualization Platforms
• Enterprise Networking (LAN/WAN/Wi-Fi/SD-WAN)
• Endpoint and Device Management (Intune, MECM/SCCM)
• Backup, Disaster Recovery, and Business Continuity
• Ensure infrastructure availability, reliability, scalability, and security.
• Lead major incident management and service restoration activities.

Team Leadership & Resource Management

• Lead and manage infrastructure engineers, technical specialists, and support teams.
• Build high-performing teams through coaching, mentoring, and performance management.
• Plan resource capacity and skills development to support business growth.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Stakeholder Management

• Serve as the primary point of contact for infrastructure delivery and operational matters.
• Engage with senior business stakeholders to understand priorities and translate them into technical solutions.
• Provide regular updates on delivery progress, risks, budgets, and service performance.
• Manage expectations and facilitate decision-making across technical and business teams.

Vendor & Partner Management

• Manage relationships with technology vendors, managed service providers, and consulting partners.
• Monitor service performance against SLAs and contractual obligations.
• Lead vendor governance meetings and service reviews.
• Drive continuous service improvement initiatives.

Service Management & Governance

• Ensure adherence to ITIL best practices across Incident, Problem, Change, Release, and Capacity Management.
• Establish operational governance and service reporting frameworks.
• Drive service improvement plans and operational excellence initiatives.
• Support audit, compliance, and regulatory requirements.

Risk, Security & Compliance

• Partner with security teams to ensure infrastructure compliance and cyber resilience.
• Identify and mitigate infrastructure risks.
• Ensure security controls, patching, vulnerability management, and compliance standards are maintained.

Financial Management

• Manage infrastructure delivery budgets and resource forecasts.
• Track project costs and operational expenditures.
• Identify opportunities for cost optimization and efficiency improvements.

Required Experience

• 12+ years overall infrastructure experience ; 7+ Technical delivery manager experience
• Operate from 2 days in Crawley ; 1 day Farringdon UK offices.
• Proven experience delivering enterprise infrastructure and cloud transformation programs.
• Experience managing geographically distributed technical teams.
• Strong stakeholder management experience with senior business and technology leaders.
• Experience managing third-party vendors and managed service providers.

(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.