Urgent Care Co-Ordinator - Call Centre
Job Introduction
Do you have great communication & call handling experience? Primary Care 24 (PC24) are looking for Urgent Care Coordinators who will join a busy Urgent Care Contact Centre, where you will handle the calls into the service
Salary: £13.04 per hour
Department: Urgent Care – Call Centre
Location: Wavertree Technology Park head office – Onsite
Shifts: 24/7 Operational call centre, Shift patterns available are 8am - 1pm, 1pm - 6pm, 6pm - 11pm & 11pm - 8am
Contract :Bank
What Will You Be Doing
- Manage calls into the service following relevant procedures ensuring all calls are answered within set timeframes.
- Manage patient flow ensuring patients are seen in the correct capacity according to clinical need.
- Handle incidents, complaints, compliments and safeguarding and escalate where necessary.
- Ensure handovers are robust at the end of each shift, with any vital updates communicated.
- Have knowledge of all policies and procedures ensuring they are put into action on each shift.
- Liaise with drivers arranging home visits.
- Contact patients to arrange face to face appointments.
- Report any urgent cases and any clinical or operational issues to relevant operation teams and clinical teams.
- Log correctly and confidentially any information into clerical systems.
What Do I Need
- Excellent communication skills both verbal and written
- Computer literate and competent using IT systems
- Previous call centre/telephone answering experience
- Great customer service experience
- Experience of working in a healthcare environment is desired
- Time management and priority management experience
What’s on offer?
- £13.04 per hour
- Bank agreement, where you can bid for the shifts available that suit you.
- NHS Pension Scheme
- Eligible to apply for the blue light card
About Us –
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
