User Researcher - Leeds/London (NA, GB)
Senior User Researcher
- Location: Leeds (Hybrid/Flexible)
- Work Pattern: Hybrid
- Travel Requirements: Occasional client-site travel as required
- Security Clearance: BPSS eligible
About Mastek
Mastek is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments.
Through our Lead with AI approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with leading technology providers to deliver transformative outcomes across Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector.
Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.
About the Role
We are seeking an experienced Senior User Researcher to join our growing User-Centred Design (UCD) practice.
This role offers the opportunity to deliver impactful research across complex digital transformation programmes for public and private sector clients. You will work within multidisciplinary teams to ensure products and services are shaped around genuine user needs and evidence-based insights.
The successful candidate will bring strong expertise in user research, stakeholder engagement, Agile delivery, and research methods, with the ability to influence decision-making and champion user-centred design approaches across teams and organisations.
Key Responsibilities
- Plan and deliver end-to-end user research across complex digital transformation programmes.
- Design and conduct appropriate qualitative and quantitative research activities to understand user needs, behaviours, and motivations.
- Translate research findings into actionable insights that inform service and product decisions.
- Produce high-quality research outputs, reports, recommendations, and artefacts.
- Facilitate stakeholder interviews, workshops, usability testing, and research sessions.
- Work closely with multidisciplinary teams including Designers, Product Managers, Delivery Managers, Business Analysts, and Developers.
- Build trusted relationships with clients and stakeholders while advocating for user-centred design principles.
- Support organisations in adopting evidence-based and user-centred approaches to service delivery.
- Contribute to research communities of practice and share knowledge across teams.
- Support less experienced researchers through collaboration and mentoring where appropriate.
Essential Skills & Experience
- Significant experience delivering user research within Agile multidisciplinary teams.
- Strong knowledge of qualitative and quantitative research methodologies.
- Proven ability to translate user needs into practical, evidence-based recommendations.
- Experience working within consultancy or client-facing environments.
- Strong stakeholder management, communication, and influencing skills.
- Experience facilitating workshops, interviews, usability testing, and collaborative design activities.
- Ability to work effectively within complex organisational environments.
- Experience synthesising research findings into clear and actionable outputs.
- Strong understanding of user-centred design principles and practices.
- Passion for improving products and services through evidence-based insight.
Desirable Skills
- Experience working with GDS and/or NHS Service Standards.
- Experience supporting Discovery phases and service assessments.
- Public sector and/or healthcare experience.
- Knowledge of Service Design, Content Design, Accessibility, or related UCD disciplines.
- Experience contributing to research operations, communities of practice, or capability development initiatives.
Qualifications
Essential
- Degree in Psychology, Human Factors, Social Sciences, Design, Research, Digital, or a related discipline, or equivalent practical experience.
Desirable
- User Research certifications.
- UX or Design Thinking certifications.
- Human-Centred Design or UCD certifications.
- Relevant Agile delivery qualifications.
Why Join Mastek?
- Work on large-scale digital transformation programmes across public and private sector clients.
- Collaborate with highly skilled and diverse teams across multiple disciplines.
- Gain exposure to modern technologies, frameworks, and delivery methodologies.
- Access ongoing learning, professional development, and certification opportunities.
- Contribute to meaningful projects that have real-world impact.
- Be part of an inclusive culture that values innovation, teamwork, and continuous improvement.
- Enjoy clear career progression opportunities within a global technology organisation.
Our UK Benefits Include
- Competitive salary and annual bonus opportunities
- Hybrid and flexible working options
- Generous annual leave entitlement plus bank holidays
- Company pension scheme with employer contributions
- Private medical insurance (for self and dependants)
- Life assurance cover
- Employee Assistance Programme (EAP)
- Wellbeing initiatives and gym support
- Learning and development programmes, certifications, and professional training
- Employee recognition and reward schemes
- Cycle to Work scheme
- Employee referral bonus programme
- Enhanced family-friendly policies
Diversity & Inclusion
At Mastek, we are committed to building a diverse workforce and creating an inclusive environment where everyone can succeed. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
We believe diversity drives innovation and are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to make an impact.
If you are passionate about understanding user needs and shaping digital services through evidence-based research, we'd love to hear from you.
Apply today and help shape the future with Mastek.
