UX Business Analyst

UX Business Analyst | Financial Services Organisation

East Midlands | 2 days in the office

5 month initial contract | £545 per day inside IR35

A leading Financial Services Organisation are looking for an experienced UX Business Analyst to support the development of a new customer-facing digital product.

This is a requirements and analysis-focused role, sitting between customers, business stakeholders, UX/design and technology teams. You will be responsible for understanding how customers interact with the existing service, identifying pain points and accessibility needs, and translating these findings into clear, actionable requirements for new digital pages and forms.

The successful candidate will bring a strong understanding of user experience, customer research, accessibility and digital requirements gathering, helping ensure the new product is intuitive, accessible and easy to use.

Key Responsibilities:

• Engage directly with customers and stakeholders through interviews, surveys and usability sessions to understand user needs, behaviours and pain points.
• Gather, define and document detailed UX and functional requirements for new customer-facing pages and forms.
• Translate user research and business requirements into clear specifications for designers, developers and non-UX colleagues involved in the build.
• Act as the link between customers, business stakeholders and delivery teams throughout the development lifecycle.
• Define accessibility requirements, including screen-reader compatibility and wider assistive technology considerations.
• Apply knowledge of WCAG and digital accessibility principles when defining requirements.
• Provide UX guidance and best practice to colleagues designing or configuring digital forms and pages.
• Assess whether proposed platforms and low-code solutions are capable of delivering the required user experience and accessibility standards.
• Produce clear documentation covering requirements, interaction intent and accessibility expectations.
• Support knowledge transfer and help upskill internal colleagues so UX and accessibility standards can be maintained following the engagement.

Key Skills & Experience:

• Proven experience as a UX Business Analyst, UX Analyst or Business Analyst with a strong UX/digital specialism.
• Strong experience gathering and documenting requirements for customer-facing digital products.
• Experience conducting user/customer research including interviews, surveys and usability testing.
• Ability to translate research findings into clear, actionable business and technical requirements.
• Good understanding of interaction design, information architecture and user-centred design principles.
• Working knowledge of web accessibility and WCAG standards, including requirements for screen readers and assistive technologies.
• Experience working with digital delivery, design and development teams.
• Strong requirements documentation and process-mapping skills.
• Experience assessing whether technology or low-code platforms can meet defined business and UX requirements.
• Excellent stakeholder management and communication skills.
• Comfortable working independently within a contract/project environment.

Desirable:

• Previous experience helping organisations establish or improve UX/accessibility standards.
• Experience training or upskilling internal teams in UX or accessibility best practice.
• Experience working on digital forms, portals or other customer self-service products.