Vetting & Compliance Manager

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Vetting & Compliance Manager is responsible for the day-to-day leadership, productivity, and quality performance of the Vetting & Compliance team. The role provides operational management and oversight of Vetting & Compliance Coordinators, ensuring vetting activity is delivered accurately, compliantly, and within agreed timeframes. The role also supports the Resourcing Director by contributing to effective recruitment operations through assurance of vetting compliance and delivery against workforce readiness targets.

Essential Duties & Responsibilities

• Provide daily operational management of the Vetting & Compliance team, ensuring productivity, accuracy, and quality standards are consistently met
• Line manages Vetting & Compliance Coordinators, including performance management, coaching, feedback, and development, in line with company procedures
• Allocate, prioritise, and supervise team workflows to ensure vetting requirements are delivered efficiently and within agreed SLAs
• Lead oversight of data integrity, confidentiality, and audit readiness across vetting records and systems, providing support for internal and external audits with DWP, ISO teams, and Clinical Governance
• Monitor team output and compliance quality, addressing performance issues, backlogs, or risks proactively
• Ensure vetting and compliance processes are applied consistently and in line with internal screening policies and regulatory requirements
• Act as a point of escalation for complex or high‑risk vetting matters, providing guidance and decision‑making support to the team
• Support the Head of Resourcing in the oversight of recruitment operations by providing vetting progress updates, capacity insight, and assurance of compliance clearance
• Contribute to the delivery of operational targets by ensuring vetting activity enables timely mobilisation of compliant personnel
• Identify opportunities for process improvement within vetting and compliance operations to enhance efficiency and quality.

Key Internal Stakeholders & Relationships

• Resourcing Function (Recruitment, Resourcing team)
• Internal Auditors (ISO Teams)
• Stakeholders (Operations, Managers. Clinical Governance, etc)

Key External Stakeholders & Relationships

• External agency partners and supply chain partners
• Platform account managers
• Department for Work and Pensions (DWP) stakeholders and contract regulators (Commissioners), particularly in relation to audit and compliance activities

Qualifications & Experience

Essential & Desirable

• Previous experience in a vetting, compliance, screening, or regulated administrative role, supporting candidate or contractor onboarding processes
• Hands‑on experience verifying, assessing, and validating sensitive documentation (e.g. right‑to‑work, identity checks, qualifications, background screening) in line with company policy and regulatory frameworks
• Proven experience of maintaining accurate electronic records and databases, ensuring data integrity, version control, and audit readiness
• Demonstrable experience handling confidential and sensitive personal data, with a strong understanding of data protection, confidentiality, and secure information management
• Experience working to defined policies, procedures, and compliance standards, with the ability to interpret requirements and apply them accurately
• Ability to identify gaps, errors, or non‑compliance in documentation and proactively follow up to ensure full clearance prior to deployment
• Experience liaising with internal stakeholders (e.g. HR, operations, recruitment) to provide accurate vetting status updates and compliance confirmations
• Evidence of working in a high‑volume, deadline‑driven environment, managing multiple vetting cases simultaneously while maintaining attention to detail
• Strong understanding of data integrity, confidentiality, and audit compliance within vetting or regulated environments
• Experience supporting and engaging with internal and external audits, including DWP, ISO, and Clinical Governance requirements.

Maximus Competencies

• Embraces Respect
• Partners Effectively
• Create Innovative Solutions
• Focus on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity

Individual competencies

• Strategic Business Acumen, Exceptional Communication, Data-Driven Decision Making
• Growth-Orientated Mindsets, Solution focused, Detail-Oriented, Proactive and Agile Execution, Results Driven, Adaptive Leadership, Learning Agility, Emotionally Intelligent Leadership

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Travel Requirements • Ad hoc travel may be required when travelling to sites/offices for training days/away days

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.