Ward Clerk
Ascot, England, United Kingdom Full-time Posted 6 days ago
Job Overview
You will be joining a small team of ward clerks on our Parkside Suite at Heatherwood Hospital where you will be supporting our clinical and admin teams.
You will be the main point of contact on our ward and this will consist of greeting all staff from areas within the Trust, our Consultants, Patients and relatives and as such a high level of customer service is required.
Main duties of the job
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of tasks and responsibilities associated with this role please refer to the job description/person specification attached.
Person specification
Experience
Essential criteria
Essential criteria
Essential criteria
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
You will be joining a small team of ward clerks on our Parkside Suite at Heatherwood Hospital where you will be supporting our clinical and admin teams.
You will be the main point of contact on our ward and this will consist of greeting all staff from areas within the Trust, our Consultants, Patients and relatives and as such a high level of customer service is required.
Main duties of the job
- Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
- Greet all visitors to the ward in a helpful and polite manner.
- Direct visitors to the correct team.
- Maintain accurate admission and discharge information on EPIC
- Work closely with Nurse in Charge to accommodate beds for new admission and relay information appropriately.
- Log booking forms in the nurses’ diary
- Ensure handover sheet is up to date liaising with nurses where appropriate.
- Ensure all patient documentation is scanned for ‘costings’.
- Maintain a safe environment.
- Report any unsafe practices promptly to Matron/Senior Nurse/Nurse in Charge.
- Any other tasks commensurate with your grade.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of tasks and responsibilities associated with this role please refer to the job description/person specification attached.
Person specification
Experience
Essential criteria
- Experience in delivering a high standard of customer care
- Clerical experience
- Experience with IT packages/systems
- Experince using EPIC and/or Compucare 8
Essential criteria
- Ability to communicate at all levels
- Excellent interpersonal skills – ability to communicate effectively with all levels of customer, both internal and external.
- Able to manage time effectively and to prioritise tasks.
- Able to work to a consistently high standard
- Excellent organisational skills.
- Knowledge of Private Healthcare
- Knowledge of hospital IT programs; EPIC
- Microsoft Word, Excel, Outlook
Essential criteria
- Good level of education
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now