Account Manager

Key Accountabilities

• Own relationships with assigned key accounts, becoming their go-to contact and building the trust that turns day-to-day conversations into lasting partnerships.
• Get close to customer ambitions: engage technical teams and decision-makers to understand evolving needs, tackle challenges and connect strategic goals with digital inkjet printhead solutions.
• Champion your customers internally, bringing technical, product and engineering teams together to resolve enquiries and deliver timely solutions.
• Take ownership of customer communication during escalations, coordinating with the relevant internal teams, agreeing next steps and keeping customers informed until the issue is resolved.
• Help customers get the most from our printhead products and services by aligning solutions with their operational priorities and business goals.
• Stay one step ahead of customer needs through proactive check-ins, identifying concerns early and coordinating the support that keeps relationships strong.
• Lead regular account reviews that give customers a voice, explore their priorities and agree practical actions to improve their experience.
• Work with internal teams to turn customer requirements and feedback into coordinated support, clear responses and practical solutions.
• Bring account performance to life through clear reporting and actionable insights that help leadership understand account health and make informed decisions.

Person Specification

• A proactive problem-solver: You take initiative, anticipate customer needs and follow through on commitments—preventing issues where possible and bringing the right people together when challenges arise.
• A natural relationship-builder: You put customers at the heart of your decisions and build rapport through a friendly, approachable style at every stakeholder level.
• Curiosity and customer understanding: You enjoy learning about technical products and how customers use them, so you can understand their challenges and connect them with the right support.
• An analytical mindset: You turn complex account data into clear, concise reports that tell the story behind the numbers and make account status easy to understand.
• Confident, empathetic communication: You connect with people, listen closely and make technical information accessible to non-technical stakeholders.
• A commitment to customer care: You take pride in dependable service, strong relationships and seeing customer concerns through to resolution.
• An international outlook: You are able to travel internationally 60% of the time to meet customers, deepen relationships and attend industry events.