Admissions Co-ordinator

Job summary

An exciting opportunity has arisen within the Gastroenterology Department to work within the Administration team. You will be part of the Admissions team and will be required to provide high-quality administrative support. We are seeking an enthusiastic and friendly individual to work within our supportive, and knowledgeable team.

The successful candidate must have a willingness to learn and continually develop their skills, with the ability to use their own initiative and be dedicated and hardworking. This post is a high-profile post with responsibility for providing a high standard of administrative support to the Gastroenterology Service. As well as participating in ad hoc projects for service developments and improving the patient experience.

This post plays an important role in co-ordinating patients through their clinical pathway by ensuring that patients are booked in line with NHS referral to treatment (RTT) standards. The post holder will need to ensure that their administrative processes are efficient, effective, and that TCI notes are clearly documented.

The ability to work to tight deadlines, manage multiple changing priorities by working flexibly within the team is essential for this post.

Main duties of the job

The candidate will be a keen team player they will be expected to work together with all teams to provide high-quality care for patients within the Gastroenterology service by working closely with the clinical medical staff. The ability to forge close working relationships with administration colleagues, clinical/medical staff within the department and other MDT colleagues both internal and external to the department is essential to the post.

The candidate will have excellent customer care skills. A working knowledge of Excel and other Microsoft programmes is integral, as is the knowledge and experience of working with electronic patient records / information systems. The successful candidate would be a key member of the team, and they will have the opportunity for personal and professional development.

Prior to applying, please take time to familiarise yourself with the Job Description & Person Specification to ensure your skills and experience match.

About us

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination. We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place.

Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network. We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development.

All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history. We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members.

We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues. Together, we are building a culture where inclusion is not optional - it is essential.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please see those attached.

Person Specification

Our Culture &

Values · Essential

GOSH Values Academic/Professional qualification/Training

Essential

Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent (which must include English and Maths) or equivalent experience Evidence of recent professional development

Desirable

Qualification in Office Administration Experience/Knowledge

Essential

Experience of working in an administrative, customer or patient focused role. Experience of working within a team as well as autonomously. Understanding and a commitment of the need for confidentiality. Experience of working under pressure and keeping to tight deadlines. Awareness of the importance of maintaining high-quality information whilst dealing with competing demands. Demonstrable administration experience in healthcare. Working experience in clinical /medical setting Excellent quality customer service skills Knowledge of Admission Process & Policies

Desirable

Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions. Knowledge of computerised patient information systems. (Epic) To have read and understood basics of Caldicott principles: The Caldicott Principles - GOV.UK and GDPR: General Data Protection Regulation (GDPR) - information and the Directory of data uses - NHS England Digital: https Skills/Abilities

Essential

To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families. Excellent organisational skills and ability to prioritise. Ability to maintain a professional attitude in a pressured environment Willingness to take on new responsibilities and learn new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .