Asset Surveyor

Love helping people thrive while making homes safer and better? This could be the role for you. 

As an Assets Surveyor, you'll play a vital role in improving our customers' homes and their everyday experience. From leading investment and planned maintenance projects to tackling damp and mould, resolving property issues and ensuring compliance with Awaab's Law, you'll be at the heart of delivering safe, high-quality homes.

Working closely with customers, contractors and colleagues across the business, you'll build strong relationships, solve problems and drive positive outcomes. We're looking for someone who combines strong technical expertise with genuine care for people, someone who is proactive, collaborative and passionate about making a real difference.

If you enjoy variety, take pride in delivering excellent service, and want to help shape homes and communities for the better, we'd love to hear from you

As an Assets Surveyor, a typical day might include

• Ensuring that all Capital and planned maintenance works are delivered within agreed budget, timescale and quality standards
• Monitoring and supporting proactive and reactive damp and mould interventions through the provision of professional technical services and close working with customers and partners to ensure that asset investment programmes contribute to the effective implementation of the objectives outlined in the corporate Safer Homes Policy.
• Developing effective working relationships with the in-house repairs and maintenance and Neighbourhoods teams to ensure services are scheduled as efficiently as possible.

• Investigation and monitoring of cases to ensure the Housing Association meets statutory response times and obligations under Awaab's Law.
• Investigate repairs and property defects claims under Section 11 of the Landlord and Tenant Act 1985.

• Monitoring the day-to-day operation of damp and mould works, working closely with the contractor to ensure the effective delivery of the programme.
• Providing technical and general advice to all stakeholders, both internally and externally and representing the team at working groups and meetings.
• Ensuring organisational systems are updated with accurate and quality-based data in a timely manner.
• Undertaking site visits to premises across the organisation’s geographical areas to resolve issues with contractors or others affecting performance.
• Dealing with and resolving customer, stakeholder and external agencies issues, queries, and complaints in line with our policies.
• Working with contractors, suppliers, stakeholders, and partners to ensure targets are met and corrective action is taken to address underperformance.
• Supporting the Asset Investment Manager in all facets and requirements from strategy through to reporting
• Ensuring the highest standard of customer excellence by taking responsibility for team behaviours and performance. Implementing and embedding new working practices that enhance the services and the customer experience.
• Preparing documentation, tenders, specifications, descriptions of work, drawings, estimates, costs, schedules etc. as required to ensure that works are carried out correctly and in timescale.
• Checking and certifying all documentation including interim and final accounts as appropriate.
• Assisting with the management and resolution of insurance and disrepair claims.
• Actively researching and keeping up to date knowledge of new technologies, design and specifications, best practice, value for money and legislation for all relevant asset management areas. 

The must haves: 

• HNC or equivalent or relevant experience within the construction industry.
• Current full UK driving licence.
• Experience of successfully managing budgets.
• A working knowledge of contract or project management and standard contract types.
• Experience of using standard forms of contracts.
• Experience of successfully managing contractors. 
• Experience of producing tenders, specification, schedule of works and estimates.
• An understanding of practical Health & Safety practices and evidence of delivering accident-free environments
• The ability to plan and procure works as and when required to deliver organisational targets whilst ensuring a commercial awareness so as to maximise efficiency and value for money.
• Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.

The added extras

• You’ll be able to adopt a proactive approach to improve service delivery including creating specifications in which to drive improvements and maximise value for money across all services.
• You can prepare deed or conveyance plans and surveys in respect of Right to Buy or Right to Acquire applications.
• You can identify trends in underperformance, take action and produce reports or action plan to address including timescales.
• Be a role model for Health and Safety – looking out for your safety and those of others and never being afraid to challenge unsafe practices.
• You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience

Being part of the Acis team, you’ll get

• Generous holiday entitlement – 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays 
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need