Assistant Service Manager
Job summary
Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure.
Visit https://www.gov.uk/skilled-worker-visa We are looking for an organised and motivated Assistant Service Manager to join Administrative Services and oversee the day-to-day management of our Haematology Scheduling and Secretary teams. Working closely with the Admin Service Lead, Team Leaders and clinical colleagues, you will support the delivery of an efficient, responsive and patient-focused scheduling and secretary service.
You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure appointments are scheduled accurately and in line with service requirements. This is an opportunity to contribute to service improvement while supporting staff development, wellbeing and continuity of service.
Main duties of the job
Main duties of the role: Provide operational management and leadership to the scheduling teams and secretary team. Coordinate staffing and cover arrangements to maintain service continuity. Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures appropriately.
Oversee the secretary team's workload, correspondence and administrative support to clinical teams, ensuring work is prioritised appropriately and outstanding tasks are monitored and escalated. Work collaboratively with clinical and administrative colleagues to resolve scheduling issues and support timely patient access. Support recruitment, induction, training and ongoing staff development.
Promote accurate record-keeping, confidentiality and compliance with relevant policies and procedures. Review working practices and contribute to improvements in schedulingand secretarial processes and patient experience. Support the Admin Service Lead with operational reporting and service planning.
Take responsibility for incident and risk management across the scheduling and secretary teams, Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities.
About us
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in.
They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. We are - Kind Empowered Responsible Inclusiv e
Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person Specification
Qualifications · Essential
Degree in Business Administration or equivalent experience, or recognised management qualification or equivalent experience ECDL or equivalent experience
Desirable
Willingness to undertake further training to enhance skills PRINCE2 project management qualification or equivalent experience Knowledge and Expertise
Essential
Knowledge of Cancer Waiting Times operational standards Project management skills with experience of leading projects through to conclusion Evidence of achievement in the principles around effective change management
Desirable
NHS experience in an administrative environment Understanding of service improvement techniques, ie. lean, workload analysis
Experience · Essential
Evidence of leading a large team together with significant staff management experience Demonstrate an awareness of deputising to senior management level and contributing to operational discussions Experience of problem solving and decision making, consulting and negotiating skills, with the ability to manage conflict with tact and diplomacy.
