Assistant Store Manager Battersea Hackett London

Role overview

As Assistant Store Manager, you will support the Store Manager in delivering an outstanding customer experience, driving store performance, and ensuring the smooth day-to-day operation of the Battersea store. You will help lead the team, uphold brand standards, and create a welcoming retail environment that reflects Hackett London's premium fashion identity.

Key responsibilities

• Support the Store Manager in achieving sales targets and key performance indicators.
• Lead by example on the shop floor, ensuring excellent customer service at all times.
• Help manage daily store operations, including stock control, merchandising, replenishment, and visual standards.
• Assist with rota planning, team coordination, and performance follow-up.
• Coach and motivate the team to deliver strong commercial results and a positive customer journey.
• Support recruitment, onboarding, and training of store team members.
• Ensure compliance with company procedures, health and safety standards, and operational policies.
• Handle customer queries and resolve issues professionally and efficiently.
• Contribute to an inclusive, collaborative, and high-performing store culture.

Required qualifications and experience

• Previous experience in a supervisory or assistant management role within fashion, retail, or a customer-focused environment.
• Strong understanding of store operations, sales processes, and customer service excellence.
• Experience supporting teams to meet commercial and service goals.
• Confidence using retail systems and standard Microsoft Office tools.
• Flexibility to work retail hours, including weekends and peak trading periods.

Desired skills and competencies

• Strong leadership and interpersonal skills.
• Commercial awareness and a proactive, hands-on approach.
• Excellent communication, organisation, and problem-solving abilities.
• Ability to build strong relationships with customers and colleagues.
• A genuine passion for fashion, brand presentation, and retail excellence.
• Adaptability and resilience in a fast-paced environment.

Benefits and perks

• The opportunity to grow within a global fashion group.
• A collaborative and inclusive working environment.
• Career development and learning opportunities.
• Employee discount across selected AWWG brands, subject to company policy.

Company culture and values

At AWWG, we are guided by passion, collaboration, ownership, innovation, inclusivity, and adaptability. We value diverse perspectives and are committed to creating a workplace where people can thrive, grow, and contribute meaningfully.

Application process

If this sounds like the right opportunity for you, we would love to hear from you. Please apply with your CV and a short summary of your relevant experience. If you are shortlisted, we will contact you with the next steps in the process.