Business Change Manager

Would you like to help shape how change is delivered and embedded across NHS Shared Business Services?

As our Business Change Manager, you’ll lead the change initiatives associated with business transformation projects across our Finance & Accounting services. You’ll connect projects and programmes with business readiness, colleague adoption and benefits realisation, helping new ways of working deliver lasting value with minimal disruption.

NHS Shared Business Services has delivered major programmes, onboarded new customers and supported significant service improvements in recent years. As our transformation journey continues, you’ll join a collaborative and supportive team with strong cross-functional working. You’ll work closely with project teams, operational leaders and stakeholders across the organisation to understand impacts, prepare the business for change and help colleagues adopt new services, systems and processes successfully.

The role is based in Leeds and follows a Hybrid Variable working arrangement.

What you'll be doing

• Develop and implement change management strategies and plans that maximise colleague adoption, minimise resistance and embed change effectively.
• Support client onboarding and transition activities by ensuring organisational readiness, stakeholder engagement and successful adoption of new services and platforms.
• Assess change impacts and business readiness, present findings and develop targeted interventions that support informed decision-making and successful adoption.
• Integrate change management activities into project delivery plans, working with project managers, programme teams and operational leaders.
• Oversee training needs analysis and coordinate training that equips colleagues with the knowledge, skills and confidence to adopt change.
• Support benefits realisation planning and track business outcomes to assess the effectiveness and impact of change initiatives.

What you’ll bring

• Demonstrable experience of managing organisational change, preferably within a large or complex environment.
• The ability to assess organisational impacts across people, process, technology and governance.
• Experience of conducting business readiness assessments and developing readiness plans for organisational change.
• Strong stakeholder management and influencing skills, with the ability to engage effectively at all levels.
• The ability to identify adoption challenges and implement interventions that improve engagement and uptake of new processes, services or systems.
• Experience of supporting benefits identification, measurement and realisation, and integrating change activities into wider delivery plans.

It would be great if you had

• Experience within Finance & Accounting shared services, Business Process Outsourcing, technology-enabled service environments or similar operational functions.
• Knowledge of recognised change management methodologies.
• Experience of using data and management information to identify trends, measure adoption and support decision-making.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Referral Bonus: £1500.

Loved reading about this job and want to know more about the sector?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?