Business Support Consultant

We’re looking for a proactive and organised Business Support Consultant to join our Business Management team in IT Infrastructure and Service Delivery. The team helps the function run smoothly by bringing together planning, performance, colleague engagement and day-to-day governance, so leaders can make informed decisions and keep priorities moving. 

In this varied role, you’ll provide practical support across the team’s services. You’ll help organise and check performance information, draft clear colleague communications, support events, and keep governance documents and SharePoint content accurate and easy to use. 

We’re looking for someone who enjoys delivering at a fast pace, managing different priorities and learning new skills. You’ll be supported to grow your analytical capability and build on your experience of tools such as Power BI, while developing broader experience across data, communications, engagement and governance.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 25 and 35 hours.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will support the Business Management team in delivering high-quality reporting, communications, engagement and governance support across IT Infrastructure and Service Delivery. On a typical day, you might coordinate inputs for key reporting deadlines, work with data and management information to identify trends or issues, help resolve data or reporting queries, draft clear communications, and keep governance documents and SharePoint content accurate and up to date. 

You’ll use your organisational skills, attention to detail and confidence with information to help the team produce clear outputs that support effective oversight and decision-making. You may also support wider team activity, including event planning, the coordination of key meetings and engagement sessions, and improvements to reporting and administrative processes.

About you

As a minimum requirement, you’ll have

• Experience working with data, reporting or management information, including using Excel to organise and check information, identify key themes and produce clear, accurate outputs that support decision-making
• Experience using analytical tools or data modelling, including Power BI or similar technology, to explore information and present insight. You’ll also have experience or a willingness to utilise the following tools: SharePoint, Power Automate, Jira and Copilot
• Experience producing reports, presentations or communications for different audiences, with excellent written communication and proofreading skills
• Planning and organisational skills, with the ability to manage competing priorities, coordinate contributions and deliver high-quality work to agreed deadlines as part of a busy and supportive team
• Experience maintaining documents, records or online content, with an understanding of the importance of clear governance, version control and accurate information
• Confidence building effective relationships with stakeholders at different levels, asking questions, responding positively to feedback and working with others to resolve issues and achieve the right outcome
• A proactive approach to problem solving and continuous improvement, with attention to detail and a desire to improve ways of working. You’ll be able to investigate issues, suggest practical solutions and take ownership through to completion

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Neil McCrimmon, and the main recruitment contact is Ashley Dodds.