Business Support Consultant

Licensed sponsor United Kingdom Posted 1 day ago

Join us as a Business Support Consultant within Fraud Operations, part of Group Customer Operations, where you'll help support customers during some of their most vulnerable moments. Working closely with the Head of Fraud Operations and the wider leadership team, you'll play a central role in keeping the function organised, connected and operating effectively. This is a unique opportunity to gain exposure to senior leadership, understand how a large fraud operation is run, and build valuable experience that can support your future career growth.

We're looking for someone who thrives in a fast-paced environment and is confident supporting senior leaders with competing priorities. You'll prepare leadership briefings and governance materials, coordinate key communications and engagement activity, and create high-quality presentations that turn complex information into clear, impactful messages. Trusted with sensitive information, you'll be a strong communicator who can build relationships at all levels, adapt quickly to changing demands, and bring a positive, collaborative approach to every challenge.

Whether you've previously worked as a Personal Assistant, Executive Assistant or in a similar business support role, this position offers the chance to broaden your experience, develop new skills and make a real impact across Fraud Operations. With coaching, hands-on learning and support from experienced leaders, you'll be empowered to grow your confidence, take ownership of key activities, and become a trusted partner to the leadership team.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per week. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

At the heart of Fraud Operations, you'll help enable the teams responsible for protecting customers and the organisation from economic crime. Working closely with Operations Managers and senior leaders, you'll provide high-quality business and operational support that keeps priorities on track, governance running smoothly, and key fraud prevention activity delivered effectively within a highly regulated environment. This is an opportunity to gain broad exposure across Fraud Operations, supporting senior decision-making while developing a deep understanding of fraud, risk and operational management.

You'll play a key role in delivering business-critical initiatives, from regulatory commitments and fraud risk mitigation activity to operational change programmes. Coordinating plans across multiple workstreams, you'll manage actions, risks and dependencies, prepare leadership and governance materials, and provide clear reporting that helps leaders understand performance, risks and progress. Your ability to turn complex information into concise, meaningful insights will help drive informed decisions and provide confidence that the function remains effective, resilient and customer-focused.

Working with colleagues across Fraud Operations, Protect and Group Customer Operations, you'll also contribute to culture, inclusion and colleague engagement while supporting continuous improvement initiatives. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and has experience providing business support within a regulated or risk-based setting. In return, you'll have the opportunity to make a visible impact, work closely with senior leaders, and develop valuable experience within a critical area of the business.

About you

We're looking for a highly organised and adaptable professional who is confident supporting senior leaders in a fast-paced, regulated environment. You'll be a trusted partner who can manage competing priorities, communicate effectively with stakeholders at all levels, and turn complex information into clear, actionable outputs.

As a minimum, you'll demonstrate

Experience supporting senior leaders, including managing priorities, preparing briefing materials, coordinating governance activities, and handling sensitive or confidential information
Strong verbal and written communication skills, with experience creating clear communications, reports, presentations, and senior stakeholder updates
Advanced PowerPoint skills, with the ability to produce high-quality leadership packs, governance materials, and engaging presentation decks
Excellent organisational and coordination skills, including planning meetings, managing actions, tracking progress, and ensuring delivery against agreed deadlines
Strong Excel skills, with experience maintaining trackers, scorecards, risk logs, action plans, and performance reporting
Exceptional attention to detail, with the ability to analyse, consolidate, and present complex information accurately and concisely
Proven ability to work at pace, manage multiple priorities, and adapt quickly in changing environments while maintaining high standards and effective stakeholder support

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Zoe Gwilt, and the main recruitment contact is Lorraine Ifil.