Business Support Officer

Job Overview

The Diggory Business and Transformation Team is looking for a Business Support Officer who will play a key role in supporting the senior team and the wider delivery of transformation projects in Milton Keynes. This dynamic position involves providing high-quality administrative and coordination support to ensure the smooth running of departmental operations and successful implementation of key initiatives.

Working closely with the Associate Director of Business, Strategy and Partnerships and colleagues across the Team, you will act as a central point of contact, organising meetings, managing information flows, and ensuring effective communication with stakeholders. This is an exciting opportunity to contribute to projects that support service improvement.

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Main duties of the job

Key Responsibilities include (but are not limited to)

• Organising, facilitating and minuting project meetings
• Producing and distributing accurate meeting minutes
• Administrative support for the AD and the wider team
• Coordinating and arranging EDI and PCREF project groups

Working for our organisation

Are you organised, proactive, & ready to make an impact? We’re looking for an enthusiastic Business Support Officer to join our team on a 6 month secondment

We’re looking for someone who

• Has excellent organisational & interpersonal skills
• Is confident using IT systems, including MS Office (knowledge of MS Project is a plus)
• Can manage multiple priorities & work independently
• Thrives in a collaborative team environment
• Communicates clearly & professionally with stakeholders at all levels

What We Offer

In return, you’ll receive

• A comprehensive induction & ongoing training
• supervision & support from an experienced team
• Opportunities for personal development

Detailed Job Description And Main Responsibilities

Project Coordination and Oversight

• Support the Assistant Director with diary management and meeting admin,
• Assist the Business and Project Managers

Collate and manage project documentation (e.g., plans, risk logs, issue logs), ensuring accurate filing and timely distribution.

Administrative and Secretarial Support

• Provide high-level secretarial support, including preparing agendas, drafting correspondence, taking accurate minutes, and distributing documents promptly.
• Organise meetings, training sessions, and departmental events, including arranging refreshments where required.
• Coordinate scheduling for SMT meetings and liaise with staff across the Trust to ensure smooth arrangements.
• Facilitate regular team meetings to keep staff informed of service developments.

Communications and Information Management

• Assist with drafting and producing content for Trust-wide announcements and liaise with the Communications Team.
• Support the delivery of Departmental communications, including maintaining Trustnet and SharePoint pages.
• Collate and summarise feedback from workshops and webinars to inform service i
• Work collaboratively with PAs and administrators across other directorates to share best practice and maintain consistency.
• Attend and contribute to meetings relating to administrative services and departmental projects.
• Model CNWL values and champion the “More Time for Care” approach.
• Ensure compliance with confidentiality, governance, and health and safety requirements.
• Adhere to professional codes of conduct at all times.
• Be flexible to meet service needs and provide cover for all aspects of business and administrative work.

Rider Clause

This is an outline of the postholder’s duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.

Person specification

Education And Qualifications

Essential criteria

• GCSE English and Maths Grade C and above or other equivalent qualification
• RSA 3 or NVQ 3 or equivalent secretarial experience or relevant qualification / experience

PREVIOUS EXPERIENCE Paid/unpaid Relevant To Job

Essential criteria

• Significant experience in an administration/secretarial post
• Experience of front-line customer service work

Desirable criteria

• Previous experience of working within the NHS or social care services
• Experience in communications, including minute taking, report writing and presentations

Skills And Knowledge

Essential criteria

• A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint, Teams
• Must be numerate and able to provide statistical data clearly and accurately
• Confidence to work on own initiative and to consult as needed
• Ability to work positively in a team
• Ability to work under pressure
• To understand the principles and legislative framework around confidentiality
• Proficient email management
• Excellent communication skills – both written and verbal
• Ability to deal with complex and sensitive information
• Ability to plan and prioritise workload
• Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks
• Ability to learn new skills and adapt to change
• Demonstrate effective organisational ability over a wide range of tasks: e.g. diary management, record keeping and spreadsheet management

ATTITUDES, APTITUDES & PERSONAL CHARACTERISTICS

Essential criteria

• Able to work both as a motivated individual and a team player, prioritising his / her workload effectively and contributing to the overall workload of the team
• Demonstrably strong customer / stakeholder focus
• Able to work flexibly, responding rapidly to changing priorities
• Able to work to stringent deadlines
• Able to focus and concentrate on the detail of a problem
• Possesses self-belief – demonstrates a resourceful and problem-solving approach
• Possesses self-awareness – good awareness of own strengths and limitations and understanding of personal impact on others
• Enthusiastic and willing to learn