CEP Engineer

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As our CRM Engineer, you'll be responsible for the configuration, administration and continuous improvement of our Customer Engagement Platform (CEP), helping us deliver personalised, data-driven customer experiences across the customer lifecycle. You'll design and optimise customer journeys, audience segmentation, marketing automations, service communications and lead management processes that support customer retention, engagement and commercial growth.

Working closely with Customer Experience, Commercial, Marketing, Operations and Technology teams, you'll build and deploy campaigns across multiple channels, develop customer segmentation strategies, support Single Customer View initiatives and create meaningful reporting and insight. You'll also ensure all customer engagement activities comply with GDPR and governance requirements while helping drive adoption and continuous improvement of the platform across the business.

We are recruiting for a permanent position and an 18 month fixed term contract.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

Essential Criteria

• Experience working in CRM, Marketing Automation, Customer Engagement or a similar technology-focused role,
• Experience configuring and administering CRM or Customer Engagement platforms,
• Demonstrable experience building customer journeys, automations and multi-channel campaigns,
• Experience using customer data for audience segmentation, profiling and campaign targeting,
• Experience producing reports, dashboards and operational insights, alongside a sound understanding of GDPR and customer consent management.

More about you

You're someone who enjoys combining technology, data and customer engagement to deliver measurable business outcomes. You'll have experience working with CRM or customer engagement platforms and be confident designing customer journeys, automations and campaigns that improve engagement, retention and conversion.

You'll be comfortable working with stakeholders to understand business needs and translate them into practical platform solutions. Experience with API integrations, Customer Data Platforms, Single Customer View initiatives or CRM transformation projects would be advantageous, as would experience within a leisure, hospitality or membership-based environment.

You'll bring a continuous improvement mindset, a passion for customer experience and an interest in emerging technologies and automation. Most importantly, you'll be committed to delivering excellent service, maintaining high standards of data governance and helping colleagues get the most from our CRM capabilities.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence