CEP Product Owner & Business Analyst

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As our CEP Product Owner & Business Analyst, you'll take ownership of the Customer Engagement Platform roadmap, ensuring investment and delivery priorities align with customer, commercial and operational objectives. You'll work closely with stakeholders across Customer Experience, Commercial, Marketing, IT and Data teams to identify business needs, translate them into clear requirements and drive the successful delivery of customer engagement capabilities.

You'll lead discovery workshops, manage and prioritise the product backlog, define customer journeys, service messaging, segmentation, reporting and automation requirements, and act as the key business decision-maker for platform priorities. You'll also oversee supplier relationships, coordinate testing and business readiness activities, and measure the value delivered through customer acquisition, retention, engagement and Single Customer View initiatives. A key part of the role is ensuring successful adoption of the platform through stakeholder engagement, training and continuous improvement.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

Essential Criteria

• Experience in Product Ownership, Business Analysis, CRM Analysis, Customer Engagement Platforms or a similar role within a Leisure facility or housing association,
• Proven experience owning and managing a product roadmap and backlog, translating business needs into prioritised and testable requirements,
• Experience writing user stories, process maps, functional specifications and acceptance criteria,
• Experience managing stakeholders and suppliers while supporting testing, implementation and business adoption activities,
• Experience defining, measuring and reporting on commercial, customer, operational or data quality outcomes.

More about you

You're an experienced Product Owner or Business Analyst who enjoys solving business problems through technology, process improvement and customer insight. You'll be comfortable working across multiple stakeholder groups, balancing competing priorities and making evidence-based decisions that deliver measurable outcomes.

You have a strong understanding of requirements gathering, backlog management and solution delivery, with the ability to translate complex business needs into clear and actionable requirements. You'll bring a commercial mindset, excellent analytical skills and a proactive approach to continuous improvement. Just as importantly, you'll be passionate about customer experience, data-driven decision making and helping colleagues adopt new capabilities successfully.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence