Change Manager

The Role: 

The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes. 

The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way 

Responsibilities will include: 

Change Strategy & Framework 

• Design, implement, and continuously improve the change management framework across the portfolio 
• Drive alignment to a consistent set of methodologies, tools, and standards 
• Embed change management as a core capability across Change, Technology, Data and Operations functions 

Change Delivery 

• Lead change activity across multiple programmes and workstreams 
• Develop and deliver end-to-end change plans, including:  
  • Stakeholder engagement 
  • Communications 
  • Training and readiness 
  • Adoption and embedding 
• Ensure change delivery aligns with broader programme and business objectives 

Stakeholder Engagement & Influence 

• Engage and influence senior stakeholders to drive alignment and buy-in 
• Partner with business leaders, project teams, and SMEs to embed new ways of working 
• Coach leaders and teams through change, addressing resistance and enabling behavioural shift 

Adoption & Benefits Realisation 

• Define and track change success metrics (e.g. adoption, engagement, readiness) 
• Monitor progress and intervene where adoption is at risk 
• Ensure initiatives deliver intended business outcomes and benefits 

Continuous Improvement 

• Identify opportunities to improve organisational change capability and maturity 
• Implement tools, processes, and methodologies to enhance delivery 
• Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required. 

Further Relevant Skills and Experience

• Proven experience delivering change management across complex programmes  
• Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)  
• Excellent stakeholder management and influencing skills  
• Ability to operate across Change, Technology, Data and Operations environments 
• Experience developing communication, engagement, and training strategies
• Exceptional communication skills, both written and verbal
• Excellent listening skills
• Ability to articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships across all levels within an organisation
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable
• Recognised Change Management certification
• Experience with large-scale organisation change efforts
• Experience in Insurance or Financial Services preferred