Change Manager

Business Change Manager – AI / GenAI

Location: London / Leeds / Edinburgh

Working Model: Hybrid – 50% onsite (approximately 3 days per week)

Contract: Approximately 9 months

Experience: 8+ years

Role Overview

We are looking for an experienced Business Change Manager to support a major AI transformation programme within a large, complex and regulated organisation.

The role will focus on business readiness, stakeholder engagement, communications, adoption and people change, helping embed AI-enabled ways of working across the organisation.

Key Responsibilities

• Develop and execute change strategies, rollout approaches, deployment plans and adoption plans.
• Lead engagement with senior leaders, business teams and technology delivery teams.
• Assess business and people impacts arising from AI-enabled change.
• Manage resistance and support the adoption of new processes and ways of working.
• Drive business readiness across people, processes and teams.
• Deliver communications, engagement, awareness and knowledge-sharing activities.
• Coordinate and assure third-party training plans and deliverables.
• Monitor adoption, risks, issues and benefits realisation.
• Advise programme, business and technology stakeholders on sustainable change.

Essential Skills & Experience

• 8+ years' Business Change / Transformation experience within large, complex organisations.
• Strong experience developing change strategies, adoption plans and rollout approaches.
• Excellent senior stakeholder engagement and influencing skills.
• Business readiness and adoption experience for technology-enabled transformation.
• Strong communications, engagement and awareness experience.
• Experience coordinating cross-functional teams, suppliers and third parties.
• Experience monitoring adoption, change risks, issues and benefits.
• Strong knowledge of change management methodologies, tools and techniques.
• Excellent communication, facilitation and relationship-management skills.

Highly Desirable

• Experience supporting the adoption of AI, Generative AI and/or Agentic AI solutions.
• Financial services, government, regulatory or another highly regulated environment.
• Experience working with product-based technology teams and Agile delivery.
• Benefits management and measurement of adoption/business value.
• Change Management certification such as Prosci, APMG Change Management or MSP.