Claims Handler

Company Description HSB | UK and Ireland, a Munich Re company, is a leading specialist provider of engineering and technology insurance and engineering inspection services. The organization offers underwriting across a wide range of technologies and industry sectors, including construction, equipment breakdown, and cyber. With a heritage of more than 150 years, HSB combines deep technical expertise with innovative solutions to help clients stay ahead of emerging risks in a complex world. The company works closely with brokers and intermediaries, delivering products and services tailored to the needs of modern businesses.

Role Description This is a full-time, on-site Claims Handler role based in Wirral. The Claims Handler will manage insurance claims from notification to settlement, ensuring timely and accurate processing in line with company policies and regulatory requirements. Day-to-day responsibilities include evaluating claim information, gathering and reviewing documentation, liaising with policyholders, brokers, and internal stakeholders, and maintaining clear and professional communication throughout the claims lifecycle. The role also involves identifying potential fraud or coverage issues, updating claim records in internal systems, and contributing to continuous improvement of claims processes. The Claims Handler will collaborate with underwriting and risk engineering teams to support effective claims outcomes and excellent customer service.

Qualifications

• Strong claims expertise, including Claims Handling and Claims Management skills.
• Solid insurance knowledge, including experience with Insurance Claims and broader Insurance concepts.
• Effective Communication skills, with the ability to manage conversations with policyholders, brokers, and internal teams.
• Attention to detail, analytical thinking, and sound judgment when assessing claim information and documentation.
• Proficiency with claims management systems and standard office software (e.g., MS Office).
• Ability to prioritize workload, manage multiple cases, and meet deadlines in a fast-paced environment.
• Experience in engineering, technology, or commercial insurance claims is beneficial.
• Relevant professional qualifications (e.g., CII or equivalent) or progression towards such qualifications are an advantage.