Clerical officer
Job summary
The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills. To ensure the efficient administration and coordination of community hospital and outpatient services, supporting high-quality patient care and a positive patient experience through effective administrative and operational support.
Main duties of the job
The postholder will liaise with a range of clinical and administrative teams to support patient pathways and ensure the smooth delivery of services. The role also carries responsibility for a range of financial and operational duties, including the handling and banking of patient monies, petty cash and travel expense payments, management of site security access systems, receipt of supplies and equipment, and reporting maintenance issues.
The postholder will regularly deal with patients and relatives who may be distressed or anxious, requiring the ability to respond with empathy, sensitivity, professionalism, and sound judgement. In addition, the postholder will support audit activities, contribute to service improvements, assist with training and mentoring new staff, and provide flexible administrative support across the service as required.
The role demands a high level of accuracy, confidentiality, initiative, and the ability to manage competing priorities within a busy healthcare environment.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will find the full job description and person specification by clicking "apply now" on this advert
Person Specification
Qualifications · Essential
Good general education NVQ Level 3 or equivalent experience Knowledge and understanding of clerical procedures and systems
Experience · Essential
Relevant experience of providing a comprehensive clerical / administrative service
Desirable
Previous experience of working within the NHS or in a healthcare setting
Skills · Essential
Excellent communication skills Excellent organisational skills Ability to work unsupervised and make decisions Be able to use judgement and initiative to deal with difficult / sensitive situations
Desirable
Ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
