Client Relationship Executive

About the Company

PromoVeritas is a global promotional advisory consultancy. We inspire brands and agencies to push the boundaries and build activations that reward and delight consumers. We protect the reputation of the brand by using our global legal and promotional expertise to de-risk, shape and implement campaigns that are compliant, effective and secure.

We advise and influence the development of clients’ promotions, digital activations, judging competitions, running prize draws, and overseeing voting for major TV shows. Our client base includes some of the World’s leading brands: Amazon, Facebook, Cadbury, Subway, O2, Pepsi, Walkers, ASOS, Barclays, American Express, Foot Locker, Pringles, Kellogg’s and over 200 more including influential agencies with a large part of work coming from projects run overseas – 90 countries in 2025 alone.

We are a dynamic, fast-paced team that thrives on innovation, collaboration, and delivering exceptional value to clients. We believe in fostering a supportive and inclusive environment where everyone has the opportunity to excel.

Established in 2002, the company is located in Pinner, North London (adjacent to the Tube station and about 25 minutes from Baker Street on the Metropolitan line). The team of 40 includes inhouse lawyers, project managers and client managers. 

Role Overview

The Client Relationship Executive will provide day-to-day sales support and account coordination, with some account management responsibility for a defined portfolio of predominantly [GC1] smaller clients. The role focuses on sales administration, internal coordination, and project delivery support, ensuring a smooth end-to-end client experience and enabling Account Directors and Senior Client Relationship Managers to focus on growth and strategic opportunities.

Key Responsibilities

• Support the account management of a portfolio of smaller clients, acting as a day-to-day point of contact where appropriate.
• Support the creation and maintenance of account plans for smaller clients, helping to identify straightforward opportunities for growth and progression.
• Maintain positive day-to-day client relationships through structured communication, accurate administration and effective follow-up.
• Coordinate assigned projects and support timely delivery, with clear communication throughout.
• Support proposal preparation for the AD & SCRM, including reaching out to the relevant internal teams for costings.
• Act as a coordination point for the delivery team

Sales Support

• Provide day-to-day sales support to Account Directors and Senior Client Relationship Managers, including preparation of proposals, pricing support, client documentation and follow-up activity.
• Support the new business process, including booking administration, tracking and internal coordination.
• Assist in managing pipeline activity, including chasing pending approvals, client responses and internal actions.

Commercial & Financial Administration

•  Raise and manage invoices and purchase orders (POs) in line with company processes.
• Monitor and chase outstanding POs, invoices, and pending financial items to ensure timely completion.
• Maintain accurate client and project records within internal systems.

Project & Operational Coordination 

• Brief internal Operations, Digital and Legal teams clearly and accurately to ensure smooth project delivery.
• Act as a coordination point between sales, operations, digital and legal for assigned projects.
• Support the delivery of projects in line with regulatory requirements, company processes, and client expectations.

Process & Quality Management

•  Maintain high standards of accuracy, attention to detail, and compliance across all client and project activity.
• Ensure effective handovers and documentation at every stage of the client journey.
• Contribute to continuous improvement of sales support processes and ways of working.

Skills & Experience Requirements

•  Some experience in a sales support, account support, or client services role, ideally within a marketing, media, promotions, or professional services environment.
• Strong organisational skills with the ability to manage multiple tasks, deadlines and stakeholders with appropriate support.
• Excellent written and verbal communication skills, with confidence liaising with both clients and internal teams.
• High attention to detail, particularly in financial administration, documentation, and compliance.
• Developing commercial awareness, with an understanding of sales processes and client lifecycle management.
• Comfortable working collaboratively with senior sales stakeholders, including ADs and SCRMs.
• Proactive, reliable and willing to take ownership, with a practical problem-solving mindset.
• Confident using CRM systems and internal financial / project management tools.

Closing Date: 16th October 2026