Clinical Quality Monitoring Officer

Brief Description

Extraordinary People, Exceptional Care

Clinical Quality Monitoring Officer

Field Based | Travel required across our portfolio of homes in the North of England

Salary: £55,000 per annum plus £4200 car allowance

At Orchard Healthcare Group, we are committed to delivering exceptional care and supporting our homes to achieve the highest standards of quality and compliance. We are now seeking a passionate and experienced Clinical Quality Monitoring Officer to join our Quality Team.

This is an exciting opportunity for an individual with strong auditing, compliance and quality assurance experience within the health and social care sector to make a meaningful impact across our portfolio of homes nationwide.

The Role

Reporting to the Head of Compliance & Regulation, you will play a key role in monitoring, auditing and improving the quality of care delivered across our homes. Through detailed audits, observations and analysis, you will work closely with Operational Directors and Home Managers to support continuous improvement and help drive Outstanding CQC outcomes.

This role is ideal for an experienced nurse with a strong background in clinical governance, quality assurance, regulation or compliance who is passionate about improving outcomes for residents and supporting teams to deliver outstanding care.

Key Responsibilities

• Undertake clinical quality monitoring visits and Mock CQC inspections using approved company systems, spot checks, thematic reviews and internal audits Assess compliance against CQC regulations, the Health & Social Care Act, and other relevant standards.
• Assess clinical practice against the Health and Social Care Act 2008, associated regulations, CQC fundamental standards, the Mental Capacity Act 2005, professional standards, NICE guidance, company policy and recognised good practice.
• Use professional nursing judgement to evaluate whether care is safe, person centered, evidence based and responsive to residents’ changing needs.
• Prepare clear, evidence-based reports identifying good practice, clinical and regulatory risks, required actions, accountable owners and realistic completion dates.
• Develop and review action plans, verify that improvements are embedded in practice and escalate overdue, ineffective or high-risk actions through the agreed governance route.
• Review medicines management, safeguarding, infection prevention and control, and key clinical risk areas to ensure safe and effective care delivery.
• Analyse incidents, complaints, safeguarding concerns and clinical governance data to identify trends, risks and opportunities for improvement.
• Gather and triangulate intelligence from appropriate sources, including feedback from residents, relatives, staff, visitors and health professionals
• Provide coaching and support to Home Managers, Registered Nurses and care teams in clinical assessment, professional accountability, record keeping, escalation, reflective practice and evidence-based care.
• Support policy reviews, service improvement initiatives and the sharing of best practice across the organisation.

Essential Requirements

• Registered Nurse with an active NMC PIN.
• Relevant nursing qualification and evidence of continuing professional development.
• Full UK driving license and willingness to travel nationally, including overnight stays where required.
• Experience in dementia, nursing and residential care services.
• Significant post-registration experience in adult social care, older people’s care, nursing homes, quality assurance or clinical governance.
• Strong knowledge of CQC regulations and inspection methodology, the Health and Social Care Act 2008, the Mental Capacity Act 2005 and the NMC Code.
• Experience of auditing clinical practice and producing clear, evidence-based reports and improvement plans.
• Ability to analyse qualitative and quantitative clinical information, identify themes, assess risk and make sound professional judgements.

In Return We Offer

• £55,000 per annum plus £4,200 car allowance.
• 25 days annual leave plus 8 bank holidays.
• Genuine opportunities for career progression and professional development.
• Access to hundreds of discounts on retail, travel, dining, technology and leisure.
• Industry-leading recognition schemes including our Making a Difference Awards and Long Service Awards.
• 24/7 access to confidential emotional, practical and financial wellbeing support.
• Company pension scheme.
• Fully funded DBS check.

About Orchard Healthcare Group

For over 15 years, Orchard Healthcare Group has provided high-quality care for older people, building trusted relationships within the communities we serve. We are passionate about creating environments where residents can live with dignity, independence and purpose.

We believe our people are our greatest asset. That's why we invest heavily in development, progression and wellbeing, providing opportunities for talented individuals to build rewarding and fulfilling careers.

We proudly support the Armed Forces community and welcome applications from veterans, reservists and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.

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