CBRE

Communications & Admin Coordinator

Licensed sponsor Stevenage Temporary Posted 3 days ago

Duration

9 MONTH FTC

Hours

31 per week

Job Purpose

The Communications & Administration role supports the effective operation of the CBRE client account through high-quality communications, account governance coordination, workforce administration and senior leadership support.

Acting as a central coordination point, you’ll help ensure communications, meeting materials and operational updates are clear, consistent, timely and aligned with CBRE brand standards, client expectations and account governance requirements. The role reports to the Regional Facilities Director and is based onsite at the client’s location in Stevenage.

What You’ll Do

Develop and maintain clear, engaging and professional account communications, including email updates, newsletters, internal publications, digital content, presentations, site communications and leadership messages.
Produce and refine communications, presentations and briefing materials, ensuring content is accurate, polished and appropriate for its audience.
Ensure communications and presentation materials align with CBRE brand standards, the account tone of voice, confidentiality requirements and stakeholder expectations.
Support account leaders and operational teams by drafting and editing written communications and developing communication plans for operational changes, service updates, launches, campaigns, events and account-wide initiatives.
Coordinate governance meeting decks, bringing together agendas, performance updates, operational summaries, risks, actions and supporting materials in a clear and consistent format.
Support Tier 3 meeting preparation by gathering input from workstreams, operational leads and support functions for senior review and decision-making.
Manage meeting preparation activities including action tracking, pre-read collation, version control, deadlines and follow-up, and track subsequent actions and commitments.
Oversee the work order mitigation (deferred maintenance) process, coordinating the tracking and escalation of risks, overdue items, SLA concerns and operational exceptions.
Work with operational teams, helpdesk resources, site leads and other stakeholders to support timely resolution of work order issues.
Coordinate work order mitigation reporting and support the review of dashboards and operational data to identify trends, recurring issues, blockers and matters requiring leadership intervention.
Manage the Fieldglass process for CBRE employees and contractors on the client account, maintaining accurate records in line with contractual, compliance and governance requirements.
Ensure departing workers are processed promptly and records are closed within required timescales.
Act as a central point of contact for workforce record management, working with managers, suppliers, recruitment teams and other stakeholders, while maintaining the relevant trackers and supporting documentation.
Lead and coordinate end-to-end onboarding for new starters, working with recruitment, line managers, training teams, EHS colleagues and other stakeholders.
Coordinate access, equipment, inductions, orientation and first-week support, ensuring onboarding communications, checklists and materials are accurate and timely.
Provide day-to-day operational and administrative account support, including uniform and stationery requirements, company vehicle coordination, workforce queries and general employee support, with ownership of the item-request process.
Support the Account Director and senior leaders with calendar and meeting coordination, travel arrangements and general executive support.
Prepare presentations, reports, communications, trackers, action logs and other account documentation as required.
Maintain confidentiality when handling sensitive people, operational, governance and client-related information.

What You’ll Need

GCSE or equivalent educational standard and higher.
Excellent written communication, editing and presentation-development skills.
Strong planning, prioritisation and deadline-management capability.
Confidence coordinating governance materials, meeting decks and action trackers.
High attention to detail and accurate record keeping.
Digital confidence with collaboration, reporting and presentation tools.
Proven capability working with teams to deliver initiatives in fast-paced environments.
Strong stakeholder engagement and relationship-management skills.
Ability to work across site and central support teams to deliver requirements and engage stakeholders as required.
Ability to provide onsite support.
Communications qualifications are desirable.
Strong skills across a wide range of office and associated products, such as VISIO and PPT, are desirable.
Good working knowledge of relevant client platforms is desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.