Compliance Co-ordinator

Our Ref: TOG1249206

Location: Watford
Salary:  Band 8
Hours:  3X days with compliance, 2X field nurse
Contract: Secondment vacancy until March 2028

Primary Objective

The Compliance Co-ordinator supports the organisation in maintaining high standards of regulatory compliance, clinical safety and dental nursing practice across its 36 dental practices.

The role combines practical compliance monitoring and administrative responsibilities with dental nursing leadership and support. Working under the direction of the Head of Compliance & Nursing Manager and in collaboration with practice managers, CQC Registered Managers and clinical teams, the postholder will help ensure that company policies, procedures and regulatory requirements are consistently followed.

The postholder will support compliance audits, maintain accurate documentation, monitor outstanding actions, assist with staff training and identify potential areas of risk. They will also promote high standards of dental nursing, infection prevention and control, decontamination and patient safety.

The role is intended to provide hands-on operational support to the Compliance Department and practice teams. The postholder will be expected to work proactively, demonstrate good attention to detail and escalate concerns promptly, while developing their knowledge and experience in dental compliance.

Where assigned Head Nurse responsibilities, the postholder will provide day-to-day clinical leadership and support to nursing colleagues within the designated practice or practices.

Objectives:
The Compliance Co-Ordinator will:

• Support practices in meeting applicable CQC requirements, legislation and company policies.
• Assist with compliance audits, practice visits and routine monitoring activities.
• Support dental nursing teams in maintaining safe clinical practices and professional standards.
• Maintain accurate compliance records, audit documentation, training records and action trackers.
• Monitor adherence to mandatory requirements and company-defined non-negotiable standards.
• Support the accurate recording and monitoring of incidents, risks and actions through RADAR systems.
• Assist with compliance training, staff induction and the development of nursing team knowledge.
• Promote good standards of infection prevention and control, decontamination and health and safety.
• Identify potential compliance concerns and escalate them to the Head of Compliance or Nursing Manager.
• Support & Work alongside the Nursing Manager.
• Contribute to continuous improvement and the consistent application of standards across all 36 practices.

Main Duties and Responsibilities

Duties will include but not be limited to the following:

• Assist with scheduled compliance audits, practice reviews and unannounced visits as directed by the Head of Compliance.
• Carry out assigned compliance checks against company policies, procedures and relevant regulatory requirements.
• Review practice documentation and supporting evidence to ensure records are accurate, complete and up to date.
• Identify gaps in compliance and document findings clearly.
• Record agreed actions, responsible individuals and completion deadlines.
• Monitor outstanding actions and follow up with relevant colleagues to support timely completion.
• Escalate significant concerns, repeated non-compliance and overdue actions to the Head of Compliance.
• Assist with preparing audit reports, compliance updates and practice improvement plans.
• Support practice teams in preparing for CQC inspections and internal compliance reviews.
• Share examples of good practice and opportunities for improvement with the Compliance Team.
• Support the accurate and timely recording of relevant information within RADAR systems.
• Monitor assigned incidents, risks, actions and compliance records.
• Follow up missing information and outstanding actions with relevant colleagues.
• Assist practice teams with the correct use of RADAR and related compliance processes.
• Support practice teams in recording and reporting incidents, near misses and patient safety concerns in accordance with company procedures.
• Assist with collecting relevant information and documentation following an incident.
• Assist with carrying out Employment Relation issues when required.
• Monitor assigned follow-up actions and remind responsible colleagues of agreed deadlines.
• Escalate serious incidents, safeguarding concerns and significant risks promptly through the appropriate reporting channels.
• Assist with communicating relevant learning outcomes and changes in practice.
• Encourage colleagues to report concerns and contribute to a positive culture of openness and learning.
• Assist with the delivery of compliance and clinical training sessions, briefings and updates.
• Support the induction of new dental nurses and relevant clinical colleagues.
• Help identify training needs through audits, discussions and reviews of practice performance.
• Monitor the completion of mandatory training and relevant clinical competencies.
• Maintain accurate training records and escalate outstanding requirements.
• Support colleagues in understanding and applying company policies, procedures and clinical protocols.
• Share good practice and communicate relevant changes to guidance or working procedures.
• Encourage continuous learning, accountability and professional development.
• Assist CQC Registered Managers and practice managers in maintaining evidence of compliance with applicable CQC requirements.
• Help organise and review documentation in preparation for inspections, audits and regulatory reviews.
• Identify missing evidence and support the completion of agreed improvement actions.
• Maintain awareness of relevant regulatory requirements and changes affecting dental practices.
• Communicate compliance concerns to the Head of Compliance and relevant practice leadership.
• Support the consistent implementation of company policies and procedures across the practice network.
• Maintain professional working relationships with dental nurses, clinicians, practice managers and the Compliance Team.
• Communicate compliance requirements and clinical guidance clearly and constructively.
• Travel to all 36 practices as required to support compliance monitoring, nursing standards and clinical improvement.
• Undertake assigned practice visits, audits and follow-up reviews.

Standard Company Requirements

• Comply with all relevant health and safety legislation, Health and Safety Executive guidance and organisational policies.
• Follow organisational infection prevention and control procedures and wear personal protective equipment (PPE) as required.
• Participate in quality assurance programmes, audits and continuous improvement initiatives.
• Maintain an appropriate understanding of relevant Medicines and Healthcare products Regulatory Agency (MHRA) requirements applicable to the role.
• Where responsibilities involve the purchasing, storage, distribution or sale of medicines, follow applicable requirements and procedures, including Good Distribution Practice (GDP) where relevant.
• Undertake mandatory and role-specific training as directed by the line manager.
• Maintain confidentiality and comply with relevant information governance and data protection requirements.
• Act professionally and in the best interests of the organisation, its colleagues and patients.
• Undertake other reasonable duties consistent with the level and responsibilities of the role, as requested by the line manager.

Skills Required

• Previous experience working within a dental practice or dental healthcare environment.
• Recognised dental nursing qualification and current GDC registration, where required for the clinical duties of the post.
• Knowledge of dental nursing procedures and safe clinical working practices.
• Understanding of infection prevention and control, decontamination and health and safety requirements within dental practices.
• Awareness of CQC requirements and the importance of maintaining regulatory compliance.
• Good organisational skills and the ability to manage multiple tasks and deadlines.
• Strong attention to detail, particularly when maintaining records and completing checks.
• Good written and verbal communication skills.
• Ability to work collaboratively with colleagues across different practices and professional groups.
• A proactive approach to identifying concerns and escalating risks appropriately.
• Ability to provide guidance and support to nursing colleagues in a professional manner.
• Flexibility and willingness to travel between multiple practice locations.
• Commitment to patient safety, confidentiality, professional standards and continuous improvement.

Qualifications Required

• A recognised dental nursing qualification and current GDC registration are required where the postholder undertakes duties as a registered dental nurse.
• Additional training in infection prevention and control, decontamination, clinical governance or compliance would be advantageous.
• A full, valid driving licence is required due to the multi-site nature of the position.

Driving Licence Required as will be required to drive as part of the role.