Contractor Admin Works Support

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As our Contractor Admin Support, you'll provide essential administrative support to our contractor management and contract support teams, helping us deliver a great service to our Customers. You'll handle and action incoming enquiries, maintain accurate databases and records, manage emails and paperwork within agreed service levels, and support financial administration including invoices, requisitions and queries.

You'll also help resolve Customer complaints by reviewing information across our systems and liaising with Customers and contractors, ensuring work is completed within relevant statutory timescales. You'll follow agreed processes and procedures, contribute to quality control checks and help ensure our services remain compliant with relevant policy and legislation, including requirements relating to Awaab's Law.

Essential criteria

To be considered for this role, you'll need

• Previous experience in an administrative, customer service or operational support role, managing enquiries and administrative tasks.
• Experience of processing Invoices
• Experience of using Microsoft applications and multiple IT systems, including maintaining databases or electronic records.
• Demonstrable experience of managing competing priorities, working to deadlines and organising a varied workload.
• Experience of handling challenging Customer situations or complaints and supporting their resolution.
• Experience of working with internal and external stakeholders, either independently or as part of a wider team.

More about you

You'll be Customer focused and comfortable working in a busy environment where priorities can change. You'll be confident using different IT systems, keeping records accurate and working to established processes and deadlines. You'll take a practical approach to resolving problems and challenging situations, building effective working relationships with Customers, contractors and Colleagues along the way. You'll be able to organise your own workload, use your initiative and contribute as part of a supportive team, bringing a positive, solutions-focused approach to your work.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Pension with matched contributions of up to 7%
• Bonus scheme for colleagues of up to 2%
• 35 days' holiday (including bank holidays), with the option to buy or sell additional days
• Healthcare cashback plan for everyday medical costs, including access to a private GP and health support services
• Comprehensive wellbeing support, including counselling, flu jabs, our Employee Assistance Programme (EAP), and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes, including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• A strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gym
• Life Assurance to provide financial security for your loved ones, alongside access to will-writing services to help you plan for the future with confidence