Control Room Shift Manager

Ready to lead the heartbeat of a brand-new automated distribution operation? Can you lead a fast-paced control room environment where technology, people and operational performance come together? Do you thrive on making real-time decisions, solving complex operational challenges and keeping large-scale warehouse operations running smoothly? If so, we would love to hear from you.

Exciting things are happening at GXO! We're delighted to announce the expansion of our Fashion & Apparel operations with the launch of our newest distribution site in Burnley (BB10).

Following significant investment, this site is being brought back to life and will become a key part of our growing UK network. We're now seeking an experienced Control Room Shift Managers to lead our Control Room operation and help establish a high-performing site from day one.

This is a unique opportunity to be part of a site launch, leading a team responsible for workflow planning, work release, automation monitoring and operational coordination across a highly automated distribution environment. You'll act as the central point of control for the flow of work through the operation, ensuring service levels are achieved, operational risks are identified early, and issues are resolved quickly through effective collaboration with operational and engineering teams. The role combines leadership, technology, operational planning and problem-solving, making it an ideal opportunity for someone who thrives in a fast-paced logistics environment.

These are full time, permanent positions working on a 4 on and 4 off shift patterns of fixed days or nights

Pay, benefits and more

We’re looking to offer a salary of up to £40,580.00 per annum plus a night shift allowance where applicable and 23.5 days annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day

• Lead and develop the Control Room team, creating a culture of accountability, collaboration and continuous improvement
• Oversee the release and prioritisation of work across the operation to ensure customer service and operational targets are achieved
• Manage and monitor automation performance, ensuring issues are identified, escalated and resolved
• Act as the key link between Operations, Engineering and support functions, coordinating responses to operational challenges and downtime
• Use operational data and system information to identify trends, improve workflow and drive performance

What you need to succeed at GXO

• Previous leadership experience within a warehouse control room
• Experience managing workflow, planning activities or operational priorities within a fast-paced setting
• Strong systems knowledge and confidence working with WMS and operational technology
• Outstanding communication skills with the ability to influence and engage stakeholders

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer.

We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.