Credit Controller

Company Description

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

Support the effective delivery of the credit control function by managing a portfolio of client accounts, ensuring timely collection of outstanding debt, maintaining accurate debtor records and supporting cash flow performance. The role is responsible for collection activity, dispute resolution, account maintenance, legal escalations and reconciliation support while ensuring compliance with company policies and credit control procedures.

Key Responsibilities

Debt Collection & Account Management

• Manage a portfolio of client accounts and proactively pursue outstanding debt through telephone, email and written correspondence.
• Monitor aged debt reports and take appropriate action to reduce overdue balances and improve collection performance.
• Maintain regular contact with clients to secure payment commitments and resolve payment delays.
• Escalate high-risk, aged or non-responsive accounts in line with company policy and procedures.

Credit Control Processes & Compliance

• Apply company credit control policies and procedures consistently across all assigned accounts.
• Maintain accurate records of collection activity, client communications and payment arrangements.
• Ensure all collection activity complies with internal controls, governance requirements and audit standards.
• Support compliance with credit control processes, including Stop Supply and pre-legal escalation procedures where applicable.

Client Account Governance & CCH Management

• Maintain accurate client account information within CCH and other finance systems.
• Update account statuses, collection notes and relevant client information in a timely manner.
• Support statement runs, reminder processes and other automated collection activities.
• Identify and escalate account issues, billing discrepancies and collection risks.

Cash Allocation & Reconciliation Support

• Work closely with Finance teams to ensure debtor balances remain accurate and up to date.

Disputes, Complaints & Stakeholder Management

• Liaise with clients & Partners to investigate and resolve invoice disputes and account queries.
• Work collaboratively with operational teams, Finance and other stakeholders to facilitate prompt resolution of issues affecting payment.
• Ensure disputes are appropriately recorded, monitored and followed through to resolution.

Legal Recovery, Bad Debt & Write-Off Support

• Prepare legal referrals through the approved solicitor portal following completion of the internal dunning and escalation process.
• Support the review of aged and at-risk balances for bad debt provisioning and write-off consideration.
• Collate and prepare monthly bad debt provision and write-off information for management review.
• Assist with the management of accounts referred for legal action or Corporate Recovery.

Reporting & Continuous Improvement

• Prepare and maintain regular reports on debtor balances, collections activity and payment performance.
• Identify collection trends, risks and opportunities for process improvement.
• Support initiatives to improve collection efficiency, data quality and debtor management processes.

Key Requirements

• Previous experience within Credit Control, Accounts Receivable or a related finance function.
• Good understanding of debt collection processes, aged debt management and cash flow principles.
• Strong communication, negotiation and customer service skills.
• Ability to manage difficult conversations professionally and confidently.
• Strong organisational skills with the ability to prioritise workload effectively.
• High level of accuracy and attention to detail.
• Competent user of Microsoft Office applications, particularly Excel.
• Experience using finance systems, ERP platforms or CCH is desirable.

Additional Requirements

Desired Qualifications

• CICM qualification or working towards a recognised Credit Management qualification is desirable.
• A-Level, Diploma or equivalent qualification in Accounting, Finance, Business Administration or a related discipline.
• Relevant practical experience within Credit Control may be considered in lieu of formal qualifications.

Desired Attributes

• Professional and customer-focused approach.
• Strong attention to detail and ownership of tasks.
• Proactive and resilient, with the ability to work under pressure and meet deadlines.
• Strong problem-solving and relationship-management skills.
• Commitment to continuous improvement and process excellence.

Benefits

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental

*subject to exceptions and business needs