Customer Intelligence Analyst
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us - up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Who we’re looking for
We are looking for a Customer Intelligence Analyst to help drive customer-focused improvements across RHP. You’ll analyse customer data and feedback to identify trends, understand customer needs and generate actionable insights that support service improvements. Working closely with stakeholders and teams, you will support transformation initiatives, improve our customer journeys and ensure customer insight in embedded in the design and delivery of our services.
You’ll be someone that thrives in a busy environment and enjoys balancing a variety of priorities. You'll have experience using customer data and insight to inform decisions and drive improvements, alongside excellent stakeholder engagement skills and the ability to work collaboratively across the organisation. You'll be an effective communicator who can present findings with confidence and clarity, and you'll bring a naturally curious mindset and enthusiasm for delivering better outcomes for customers in all that you do.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now!
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
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