Customer Liaison Officeer
esponsible to: Senior Operations Manager / Customer Delivery Manager Responsible for: Customer Communications & Notifications, Liaison with External Stakeholders & Agencies, Engagement Plans, Reporting Requirements, Contract Performance & GSS, Client Initiatives, Management of Outsourced Services Working Contacts: Operational Delivery Team, Client Customer Team, Morrison & Client PR Teams, External Stakeholders & Agencies Main Purpose of Job: To plan and implement a co-ordinated programme of communications to customers and strategic stakeholders in order to support the efficient delivery of projects other the Framework for Mains Renewals programmes of work from Southern Water (SW), in line with SW’s & UI Customer Excellence Guidelines.
To support the project delivery teams in all aspects of customer management; to monitor and audit all customer care processes and procedures and to manage the interface on customer care issues between SW, UI and the stakeholder.
To work in liaison with UI Operational Staff, SW’s Customer Liaison Officers and Public Relation Officers to provide a co-ordinated support to delivery teams: Ensure that the mutual reputations of both UI and SW are managed effectively. Assist Communications and Stakeholder Engagement Manager in producing SW & UI corporate literature – presentations, weekly lookaheads updates, internet updates and newsletters.
Which are fundamental in providing a unique customer experience Roles and Responsibilities Strategic Formulate communication strategies for the efficient delivery of projects including: setting objectives; measures of evaluation; tone; positioning; key messages; Qs&As stakeholder identification and engagement and the most effective channels to use to achieve optimum impact.
R Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.
Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change.
Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more. Ready to take the next step in your career? United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies.
Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances
