Diabetes Healthcare Support worker
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Diabetes Specialist Nurse (DSN) Team as a Band 3 Diabetes Healthcare Support Worker. This is a developing role that will provide administrative, educational, digital and clinical support to the Diabetes Specialist Nurse Service within Raigmore Hospital. Working closely with the multidisciplinary team, you will help improve patient experience and support the delivery of high-quality diabetes care across inpatient, outpatient, obstetric, young adult and insulin pump services. The successful candidate will support patients in learning how to use blood glucose monitoring equipment, sensor technology and digital diabetes platforms, while also providing administrative support to ensure the smooth running of the service.
Key responsibilities include
- Demonstrate blood glucose monitoring meters and blood glucose sensors to patients.
- Support patients to use diabetes technology and digital health applications.
- Upload and download blood glucose and sensor data to clinical software systems.
- Manage telephone enquiries and direct patients to the appropriate member of the team.
- Book and coordinate outpatient appointments and clinics.
- Maintain electronic patient records and administrative systems.
- Order and manage stock of patient education resources and supplies.
- Provide health promotion support relating to healthy eating, physical activity and diabetes self-management under the direction of the Diabetes Specialist Nurses.
- Support Diabetes Specialist Nurses in outpatient clinics, inpatient wards, obstetric diabetes services, young adult services and insulin pump clinics.
- Assist with data collection, audits and service improvement activities.
You will be a highly organised individual with excellent communication and interpersonal skills, capable of working effectively with patients, carers and members of the multidisciplinary team.
Applicants should have
- Excellent IT and computer skills, including Microsoft Office applications.
- Experience of using electronic record systems and databases.
- Strong organisational and administrative skills.
- Ability to prioritise workload and work independently.
- A positive, flexible and patient-centred approach.
- An interest in diabetes care and supporting people to manage their condition.
Previous experience within a healthcare setting is essential given this role is within a specialist service. This role offers an excellent opportunity to become part of a friendly and supportive specialist nursing team, contributing to the delivery of modern diabetes services and supporting increasing use of diabetes technology across NHS Highland. You will receive training and development opportunities to enable you to support patients with diabetes monitoring equipment, sensor technology and digital healthcare systems while gaining valuable experience within a specialist clinical service.
Informal enquiries are welcomed and should be directed to Diabetes Specialist nurse Heather Peel – heather.peel@nhs.scot, or Clinical Nurse Manager Sophie Bassindale – sophie.bassindale@nhs.scot
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional information for candidates
Flexible Working
- Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.
How to apply
- Apply online through Jobtrain
- Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
- Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
- Do not upload a CV – CVs are not used for shortlisting
- Applications close at midnight on the stated closing date
- Once submitted, applications cannot be changed
Keeping in Touch
- We will contact you by email
- Please check your email (including junk folders) and your Jobtrain account regularly
Support and Accessibility
- Help with applying: https://www.careers.nhs.scot/how-to-apply/application-process/
- Jobtrain technical support: https://knowledge.jobtrain.co.uk/jobseeker
- Jobtrain accessibility statement:
https://www.eess.nhs.scot/jobtrain-accessibility-statement/ - If you need adjustments to support you through the recruitment process, please tell us
Internal candidates
- Some posts are internal only
- If you work for NHS Highland, make sure your Jobtrain profile shows this
What is it like to work for NHS Highland?
- Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
- Applications are welcome from Gaelic speakers
Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig
Care and compassion – Dignity and respect – Openness, honesty and responsibility – Quality and teamwork
