Direct Payments Officer

Are you naturally curious, good with numbers and someone who enjoys getting to the bottom of a problem?We're looking for a Direct Payments Officer to join our supportive and experienced team. This is a role for someone who can quickly process numbers and analyse information to demonstrate an understanding of what may have occurred.Direct Payments give people greater choice and control over how their care and support is arranged.

As a Direct Payments Officer, you'll play an important role in helping adults, children and families manage those payments effectively, ensuring public funds are used appropriately while supporting people to remain independent and receive the care they need.

You'll help balance a customer-focused approach with good financial stewardship, protecting public money while working with service users to achieve positive outcomes.While you'll spend time reviewing financial information and reconciling accounts, success in the role comes from your ability to spot patterns, ask questions, identify and recommend solutions and make balanced decisions.

You'll be supporting people from a wide range of backgrounds, handling complex and varied situations, and working closely with colleagues across Adult Social Care, Children's Social Care Services, Education and Finance.One day you might be reviewing a Direct Payment account with a high balance and helping a service user understand how their funding can be used most effectively.

Another day you could be reviewing an overpayment, identifying an issue that requires further attention, or working with social care colleagues to resolve a complex case. The variety of the role means you'll need to think critically, adapt to different situations and use your judgement to achieve the right outcome.