Facilities Front Desk Team Leader
Are you an experienced facilities professional with a passion for delivering exceptional customer service and leading front-of-house operations?
We are seeking a Facilities Front Desk Team Leader to join a high-profile London organisation, leading a team responsible for delivering a welcoming, professional and efficient service across a busy corporate environment.
This is an exciting opportunity to take ownership of day-to-day facilities operations, ensuring staff, visitors and stakeholders receive a first-class experience while maintaining high standards across the workplace.
Initial 3-Month Contract (possibility of extension)
Full-Time Office Based – City Hall (Near Canning Town Station)
Pay rate: £21.70 per hour via PAYE or £28.11 per hour via Umbrella
The Role
As Facilities Front Desk Team Leader, you will lead and coordinate a team of Facilities Assistants, ensuring reception, helpdesk and switchboard services operate effectively and that facilities are presented to the highest standards.
You will be responsible for
- Leading, motivating and organising a team of Facilities Assistants.
- Managing rotas and ensuring operational areas are appropriately staffed.
- Delivering an outstanding customer experience for staff, visitors and stakeholders.
- Overseeing helpdesk operations and managing requests through CAFM systems.
- Coordinating contractors and in-house facilities teams to ensure services are delivered seamlessly.
- Delivering daily team briefings and operational communications.
- Supporting workplace events, room set-ups and logistics planning.
- Managing visitor processes, including pass issue and recovery procedures.
- Monitoring service quality, conducting inspections and reporting on performance standards.
- Resolving facilities-related issues and coordinating responses to incidents and service disruptions.
- Acting as the senior facilities representative in the absence of the Assistant Facilities Manager.
If you're an experienced facilities professional with strong leadership skills and a commitment to delivering exceptional workplace services, apply now for immediate consideration.
