Facilities Helpdesk Administrator - 6 month FTC

Tetra Tech is looking for a Facilities Helpdesk Administrator to join our Property & Facilities team. This is an opportunity to become a key point of contact for facilities matters across our leased offices and stores, while developing your expertise in a technical, fast-paced environment.

Purpose & Scope of the Role

You will oversee the facilities helpdesk, managing reactive property issues from initial request through to satisfactory completion. This includes logging and allocating work to landlords, contractors or facilities team members, ensuring requests are handled safely, efficiently and professionally. You will also support the delivery of Planned Preventative Maintenance (PPM) contracts and help maintain effective facilities operations across our buildings.

Your Impact in this position

You will coordinate work requests, contractor attendance, quotations and purchase orders, while maintaining accurate records within the CAFM system. By understanding building-related issues, business impacts and customer expectations, you will support a first-time-fix approach wherever possible. You will proactively manage open work orders, update customers and sites, maintain contractor records, monitor Elog information and support statutory compliance tracking. You will also recognise and escalate issues appropriately and undertake detailed administration as required.

Core Capabilities

• Facilities Helpdesk Management: Act as the central contact for property and facilities matters, administering reactive requests from inception to completion.
• Technical Understanding: Interpret reported faults and allocate work appropriately, with knowledge of HVAC, electrical and other commercial building systems advantageous.
• Contractor & PPM Coordination: Identify suitable contractors, arrange site access and coordinate reactive and PPM works efficiently.
• Customer Service & Communication: Build strong relationships, manage expectations confidently and provide clear, timely updates to customers and sites.
• Organisation & Prioritisation: Work accurately and resiliently in a fast-paced environment, balancing urgent requests, deadlines, health and safety and building integrity.

Training, Qualifications & Experience

Experience in a facilities helpdesk or similar property administration role is desirable. You should have strong customer service, relationship-building and organisational skills, with excellent attention to detail. Experience using CAFM or property databases, along with Microsoft Excel and Word, is preferred. A flexible approach is essential, with occasional overtime required to meet operational demands.

Working Environment

This is a full-time role, working 37.5 hours per week, Monday to Friday. Start and finish times will be agreed with your line manager. The role is primarily based across our leased offices and stores, with working patterns arranged around operational requirements and contractor/site activity.

About Tetra Tech

At Tetra Tech, we want everyone to feel like they truly belong. Our goal is to create a workplace where every person is valued and respected for who they are.

 Everyone is welcome at Tetra Tech. Opportunities and success should only be determined by attitude, capability and collaborative spirit. Be yourself, without apology.

 For more information on our company, please visit our website at www.tetratecheurope.com. To apply, please submit your resume and cover letter on the Careers portion of our website at Tetra Tech Europe Careers - Jobs (selectminds.com) 

 Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.