Facilities Manager
About The Role
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London . The successful candidate will have day to day management of a location or group of locations, to include task and people management, budget control, service delivery and customer satisfaction.
What You’ll Do
- Managing local client and CBRE budgets and report any out-of-line situations
- Control and manage service charge accounts where appropriate, providing monthly report data to Account Manager
- Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
- Strong lines of communication to user population on all BAU activity
- Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
- Sharing of best practice
- Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
- Maintain a motivated team by management and personal development of all local based staff
- Organising monthly team meetings
- Performance Management
- Provision of strong upward and downward communications within the team
- Overall operational management within designated site area. Reception, Post room, Cleaning, Security & Specialist Sub Contractors
- Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
- Development and implementation of Customer Service strategy for location
- Developing partnering relationships with key client/s in the location
- Manage and motivate team in line with IIP accreditation and guidelines.
- Delivery of “One Team” methodology within location
- Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation
- Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
- Promote and sponsor a culture of continuous improvement and best practice.
- Support Completion of client monthly report
- Manage resources both human and technical to maximise quality of services delivered
What You’ll Need
- Member of BIFM or another FM professional body
- Ideally educated to Degree level
- People management skills and the ability to communicate at all levels
- PC Literate – Word, Excel, and Ideally with Lotus Notes experience
- Commercial and financial awareness
- Technical Background with an understanding of HVAC systems within Buildings
- Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
