Facilities Support Manager
Job summary
The Facilities Support Manager (FSM) provides professional, operational and administrative leadership across the Trust's Facilities function. The post supports the Head of Facilities Management and the Senior Management Team in delivering high-quality, safe, compliant and cost-effective facilities services for patients, staff and visitors.
Main duties of the job
The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities-related project management. They are responsible for coordinating central workforce governance processes, including mandatory training, role-specific competencies and PDR compliance across all Facilities service areas.
The FSM also provides first-line HR support to Facilities managers, offering advice, coaching and assistance with low-level employee relations matters, documentation and investigations, working closely with the People & OD team to ensure consistent and effective people management.
They support continuous improvement, service resilience and statutory compliance linked to NHS estates, safety and operational standards, and work with managers to ensure the robust management of service contracts, policies, performance reporting and internal processes across the Trust.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care.
We provide services across three main hospital sites, with around 780 inpatient beds: Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals.
We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future.
The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams. We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications · Essential
Educated to Degree level or equivalent relevant experience. Project management qualification (e.g., Prince2) or willingness to obtain.
Desirable
CIPD Level 3 or equivalent HR-related qualification. Membership of a relevant professional body (e.g., IWFM, APM).
Experience · Essential
Experience working within Facilities, Estates, Operational Support or similar service-delivery environment. Experience managing or coordinating departmental performance reporting, including KPIs, dashboards or central reporting mechanisms. Experience supporting workforce governance processes such as mandatory training, competency frameworks and PDR monitoring. Experience using management systems and digital reporting tools. Experience of contract and supplier management. Experience providing first-line HR support, including basic ER advice, documentation drafting and support with low-level casework or investigations.
Desirable
Experience working in the NHS or wider public sector. Experience conducting or contributing to audits, investigations or root cause analysis.
Skills · Essential
Strong analytical skills, with the ability to interpret performance data, identify trends and support root cause analysis. Ability to draft high-quality documentation including letters, reports, investigation summaries and action plans. Strong organisational and planning skills, able to manage multiple priorities in a fast-paced environment. Understanding of employment law principles and ability to apply policies accurately at an operational level.
Desirable
Advanced Excel, data visualisation or reporting skills. Broader understanding of NHS Estates & Facilities compliance frameworks (HTM/HBN).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
