Family Support Worker
Job summary
We are recruiting an enthusiastic family support and liaison worker to work within the Paediatric Intensive Care Unit. This key post is vital in providing support to parents, carers and families with children requiring intensive and high dependency care as well as to the nursing team, clerical team and multidisciplinary professionals.
Main duties of the job
We are looking for someone with excellent communication skills to welcome families, parents and carers as a front of house receptionist. You will also be supporting parents with finding accommodation through existing channels, maintain a tidy space for parents, families and carers and work within a dynamic and fast paced environment. You will be working collaboratively with the nursing and medical team whilst also offering front of house support to both the allied health professionals and the clerical team.
About us
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
Our six strategic ambitions are delivering high-quality patient care ; creating a great place to work ; leading pioneering research, innovation and education ; building strong and successful partnerships ; providing timely and efficient care ; and ensuring long-term financial sustainability . We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job responsibilities
To welcome and orientate parents/carers and their relatives/visitors onto the unit, ensuring that security measures that are in place are adhered to. Ensure parent/carer satisfaction surveys are distributed and collected. Advocate for and promote iwantgreatcare programme To answer ward telephone enquiries promptly, efficiently and politely, resolving local issues and referring on to other relevant staff as appropriate.
To facilitate time out sessions for families on a weekly basis, ensuring adequate refreshments are available. To ensure that the reception desk and waiting areas, parents sitting room and seminar room are maintained in a presentable manner. To observe and maintain the confidentiality of patient records and staff information.
To facilitate booking system for use of the parent accommodation in liaison with Ronald McDonald House, Family Support Worker and relevant staff in the Division. Promote sharing of key information that may contribute to a positive experience and ensure information is updated regularly.
To support the ward manager and clinical team maintain the ward environment to an agreed target condition with each area containing appropriate equipment stored in a clear and organised manner. To assist with the care of distressed or bereaved relatives To assist with clerical and ward administrative duties, including data management, photocopying, transporting of equipment/data/ paperwork to other department.
To provide clear and effective information and communication, both verbally and in To assist ward staff with general collection/delivery of items necessary to ensure effective operational management of ward/department. To demonstrate an awareness of the different cultural, ethnic and religious needs.
To maintain confidentiality at all times, in and out of the hospital environment Administration Maintain a comprehensive list of patients and their location in the unit. Support senior nursing team with administrative duties. To help with the training of new members of staff as appropriate. To support the critical care ward receptionists during busy periods. To access EPIC for relevant information pertinent to the role.
Collect and distribute post for the department Personal and Professional Development To adhere to, and work within the National Code of Conduct for clinical support workers at Kings College Hospital. To be able to identify with support your own development needs, completing a competency document and learning objectives within a specified time frame and as agreed by manager.
To ensure own attendance at mandatory study days and training (BLS, manual handling etc.) as required by ward/departmental manager To update skills and knowledge as required by the Trust. To actively participate in annual individual performance review
Person Specification
Application and Interview
Essential
Functional Skills Level 1 in Numeracy and Literacy or GCSEs Maths and English Grades A-E or 9-2. Previous clerical/receptionist experience
Desirable
Previous experience in the healthcare industry To have the ability to communicate effectively and demonstrate excellent communication skills - verbal, listening and written to demonstrate clear, legible handwriting Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the Trusts policies Able to work on your own but follow the directions of care plans and members of multi-disciplinary teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
