Fiber Laser Service Engineer

Company Description HPC Laser has been operating since 2007, supplying high-quality fibre laser metal cutters, CO2 cutting and engraving systems, as well as welding and cleaning systems at competitive prices. The company is known for its strong focus on customer support and after-sales service. A team of trained engineers with over 50 years of combined laser industry experience provides full setup, installation, and training for clients. HPC Laser serves a wide range of businesses that rely on precision laser technology and values long-term technical partnerships.

Role Description The Fiber Laser Service Engineer is a full-time, on-site role based in Elland. This role is responsible for installing, commissioning, and servicing fiber laser cutting systems at customer locations and within the company’s workshop. Day-to-day tasks include diagnosing mechanical, electrical, and software issues, performing preventative maintenance, calibrating and testing equipment, and completing service reports and documentation. The engineer will provide technical guidance and training to customers on safe and effective machine operation, as well as support the sales and support teams with technical input and occasional demonstrations. Travel to customer sites is required, along with a commitment to delivering timely, high-quality service and maintaining strong customer relationships.

Qualifications

• Strong mechanical and electrical engineering skills, including experience with industrial machinery and automation systems.
• Technical proficiency in laser systems, CNC machinery, or similar precision equipment, with the ability to read technical drawings and schematics.
• Competence in troubleshooting, fault finding, and diagnostics for hardware, control systems, and basic software interfaces.
• Clear written and verbal communication skills for customer training, documentation, and collaboration with internal teams.
• Experience in field service, installation, or maintenance engineering within manufacturing or engineering environments.
• Relevant technical qualification (e.g., NVQ, HNC/HND, or degree in Engineering, Electronics, Mechatronics, or related discipline).
• Ability to work safely, follow procedures, and comply with health and safety standards, including manual handling and workshop practices.
• Full UK driving license and willingness to travel to customer sites as required.
• Strong problem-solving mindset, attention to detail, and ability to work independently and as part of a team.
• Previous experience with fiber lasers, CO2 lasers, or CNC laser cutting machinery is highly advantageous.