Field Service Engineer
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
As a Field Service Engineer you will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.
This position is fully on-site and is based in Northallerton, UK.
Key Responsibilities
- Undertakes servicing of Hiab or third party equipment at our customer sites
- Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
- Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset
- Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
- Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
- Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
- Develop skills and knowledge of the organisation’s products and service
- Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice.
- Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.
What We Are Looking For
- Mechanical/Electrical Engineering qualifications
- Experienced multi-skilled engineer
- Experience in mechanical , hydraulic or electrical operations
- Excellent customer focused approach
- Strong problem solver
- Quality orientated
- Flexibility and adaptability
- Self-starter, enthusiasm and drive
- Proven ability to develop and manage customer relationships
- Driving licence required
What We Offer
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Ready to apply?
Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com
