Fleet Maintenance Controller

About this Role

Are you a Maintenance Controller, Fleet Controller, Service Controller or someone with customer service experience looking for a role where you can make a real difference? As a Fleet Maintenance Controller within our Truck and Trailer Business Unit, you will help keep vehicles and trailers moving by coordinating breakdown support, authorising repairs and keeping customers informed.

• Provide an efficient, customer focused 24-hour, 365-day breakdown service.
• Authorise maintenance and mechanical repairs across trucks, trailers, vans and associated equipment.
• Check maintenance history, warranty information and previous repairs before authorising work.
• Monitor repairs through to completion, ensuring safety, quality and relevant legislation are met.
• Work with repairers, suppliers, customers and internal teams to keep everything moving.

About You

You will be organised, confident communicating with people and comfortable making decisions when things need resolving quickly. Knowledge of vehicle repairs, transport, parts, workshops or call centre environments would be useful, but we are also interested in transferable experience and will provide full training.

• Excellent telephone manner and a customer focused approach.
• Able to think quickly, prioritise effectively and use sound judgement.
• Comfortable working with costs, invoices and financial information accurately.
• Good keyboard skills and confidence using computer systems.
• Willing to participate in flexible shift working once the required knowledge and performance level is achieved.

Not sure you meet every requirement? We know experience can be gained in different ways, so if you believe your transferable skills could make you successful, we encourage you to apply.

About Us

Dawsongroup Truck and Trailer is part of Dawsongroup, an asset rental and contract hire business with over 50 years in asset rentals. Our people and customer relationships are central to how we operate, with a strong focus on safe, reliable and well maintained assets.

• Work within a business that has a proven track record in asset rental and contract hire.
• Join a team supporting a diverse fleet of commercial vehicles and trailers.
• Be part of a business investing in people, assets and smarter maintenance technology.
• Benefit from funded training, internal progression pathways and wellbeing support.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role gives you the opportunity to build specialist knowledge while developing your customer service, commercial and operational skills. You do not need to match every requirement perfectly, if you have relevant transferable experience, enthusiasm and the willingness to learn, we encourage you to apply.

• Develop your understanding of commercial vehicle maintenance and repair.
• Build relationships with customers, suppliers, workshops and internal teams.
• Develop your decision making and cost control skills.
• Access funded training and internal progression opportunities.
• Grow your career within a business with opportunities across its wider network.

Our people are our greatest asset, and we want to help you become an even stronger one. If you are ready to bring your skills, curiosity and customer focus to Dawsongroup Truck and Trailer, we would love to hear from you.