Freight Forwarder / Import & Export Coordinator

As a Service Delivery Executive at Ligentia, you will play a key role in managing day-to-day freight operations for non-UK imports (Cross-Trade) and near-UK export origin shipments (Outports) heading into global destinations. Working closely with our Customer Success team, overseas offices, and trusted international agency partners, you will ensure end-to-end operational excellence, data accuracy, and timely service delivery for leading international brands.

We are currently recruiting across two experience levels, welcoming applications from seasoned freight forwarding professionals looking to take the next step in their career, as well as developing talent with a strong interest in gaining knowledge and building a career in freight.

Your Role

• Manage day-to-day operations for non-UK imports (e.g. shipments moving across Europe into France, Italy, Germany) and Outport export origins (such as Turkey, Egypt, and Morocco).
• Accept and process shipments accurately in CargoWise, maintaining high standards of data integrity.
• Act as the primary operational point of contact for overseas agents and partners, ensuring smooth customs clearances and freight movements.
• Check shipment documentation, resolve operational queries, and support the Customer Success team with expert guidance.
• Cost and invoice shipments, monitor profit margins, flag commercial discrepancies, and complete weekly and month-end file closes.
• Collaborate across internal teams to deliver against customer KPIs and produce accurate internal operational reporting.

What You'll Need

Essential

• Operational experience in Freight Forwarding (Sea and Air freight) OR an interest in developing a career within the industry.
• Good understanding or strong willingness to learn import/export shipping processes and documentation.
• Confident communication skills with a customer-first mindset.
• High attention to detail with a structured, process-driven approach to problem-solving.

Desirable

• Prior freight forwarding or logistics experience (Sea Freight / Air Freight).
• Hands-on experience using CargoWise.
• Previous exposure to Cross-Trade operations or non-UK import workflows (particularly across Europe, Turkey, North Africa, or the Middle East).

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.