General Manager - Vignette Collection Canary Riverside Plaza London

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a General Manager to join our team at Vignette Riverside Plaza, Canary Wharf, London.

In this role, you’ll lead a 142-room luxury riverside hotel as it joins Vignette Collection, establishing it as a flagship for the brand in the UK. You’ll set the standard for service, build and inspire a new leadership team and drive the commercial performance of a hotel with views across the Thames and the London skyline, moments from Canary Wharf’s financial district.

Key Responsibilities

• Lead all aspects of hotel operations across 142 rooms and suites, three food and beverage outlets, five event spaces and leisure facilities including a 20-metre pool, spa and gym.
• Lead the hotel’s transition to Vignette Collection, bringing the brand to life while keeping disruption to guests to a minimum during upgrade works.
• Recruit, develop and lead a high-performing Executive Committee, and build a stable, engaged team across the hotel.
• Deliver consistently high-end luxury service for senior executives, international travellers and high-profile guests who value discretion.
• Own the commercial strategy, growing occupancy, rate and revenue across rooms, food and beverage, and events.
• Win and negotiate significant corporate business with business bookers and agents, and grow repeat meetings and events business.
• Embed our loyalty programme to drive direct and repeat stays.
• Build a trusted, transparent partnership with the hotel’s owners, keeping them closely informed on progress and performance.
• Represent the hotel within the Canary Wharf business community and the wider London market.

On a daily basis you’ll play a pivotal role in shaping how Vignette Collection is experienced in the UK, creating a hotel that guests return to, colleagues are proud to work in and owners see deliver.

What We’re Looking For

• Proven experience as a luxury General Manager.
• Luxury city hotel experience as a GM, in London or a comparable gateway city such as New York or Hong Kong.
• A strong understanding of high-end luxury service, and the confidence to drive it consistently through your team.
• Experience hosting high-profile guests, senior executives and business travellers.
• Strong commercial acumen, with a track record of growing occupancy and revenue in a competitive, corporate-led market.
• Experience negotiating significant business with corporate bookers and agents, including meetings and events.
• Experience building a leadership team and leading a hotel through a rebrand, refurbishment or repositioning.
• The ability to build strong, credible relationships with owners.
• Knowledge of the London market is desirable but not essential.

What We Offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Competitive salary and performance bonus
• Private healthcare and dental cover
• Pension
• Travel benefits that include discounted room rates and food & beverage

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.