General Service Manager Acute and Emergency Medicine
Job summary
An exciting opportunity has arisen for a General Service Manager within Acute and Emergency Medicine at the Royal Liverpool Hospital. Reporting to the Head of Operations, the post holder will provide operational leadership across Acute and Emergency Medicine services, ensuring the delivery of safe, effective, high quality patient care whilst achieving performance, workforce and financial objectives. The successful candidate will work closely with clinical, nursing and operational colleagues to support service transformation, improve patient flow and deliver national, regional and Trust priorities within a fast paced acute environment.
Main duties of the job
The General Service Manager will: Lead the day to day operational management of Acute and Emergency Medicine services. Deliver agreed performance standards and national access targets. Monitor and manage service budgets, workforce plans and productivity. Support the delivery of transformation, quality improvement and service redesign programmes. Work collaboratively with clinical, nursing and corporate teams to improve patient outcomes and experience. Ensure effective governance, risk management and compliance with Trust policies. Provide operational leadership for service developments and strategic initiatives. Support achievement of divisional objectives and performance standards.
About us
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities. We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.
TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Job responsibilities
The post holder will be an integral member of the Care Group Management Team and will support the delivery of speciality specific strategic plans, contributing to the overall objectives of the Division. Key responsibilities include: Operational management of Acute and Emergency Medicine services. Delivery of performance, quality and financial targets. Leadership of service improvement and transformation programmes.
Workforce planning and establishment management. Development of effective relationships with clinical and nursing leaders. Monitoring and management of risks, governance and assurance processes. Supporting business planning, capacity planning and performance reporting. Working collaboratively with internal and external stakeholders to deliver service objectives.
Ensuring services are responsive to the needs of patients and the wider healthcare system.
Person Specification
Experience · Essential
Recent demonstrable experience of operational management, with clear X Application evidence of responsibility for supporting operational delivery including Interview clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls Experience of being accountable for a clinical service
Desirable
Masters Level qualification
Qualifications · Essential
Masters Degree level or equivalent
Desirable
Management qualification or equivalent
Knowledge · Essential
Understanding and appreciation of diversity Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on service
Desirable
Principles and impact of the NHS Constitution Knowledge and understanding of computerised financial, management,budgetary management and workforce information systems Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills · Essential
Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams Developed communication skills, to include but not exclusively, mediation,negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills Analyse data and information, including preparing responses to issues often within tight timescales Ability to support business planning processes on behalf of the speciality Coordinate speciality activity plans to meet challenging performance targets within tight financial controls Implement agreed policy on behalf of the speciality and ensure successful implementation IT literate and able to use standard office software and bespoke systems.
Cope with competing priorities and a demanding workload Work in an environment with frequent interruptions, and within stressful,unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable
Demonstrate competent project management skills Deal with uncertainty and complexity in a political environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
