General Service Manager Acute and Emergency Medicine

An exciting opportunity has arisen for a General Service Manager within Acute and Emergency Medicine at the Royal Liverpool Hospital.

Reporting to the Head of Operations, the post holder will provide operational leadership across Acute and Emergency Medicine services, ensuring the delivery of safe, effective, high quality patient care whilst achieving performance, workforce and financial objectives.

The successful candidate will work closely with clinical, nursing and operational colleagues to support service transformation, improve patient flow and deliver national, regional and Trust priorities within a fast paced acute environment.

The General Service Manager Will

• Lead the day to day operational management of Acute and Emergency Medicine services.
• Deliver agreed performance standards and national access targets.
• Monitor and manage service budgets, workforce plans and productivity.
• Support the delivery of transformation, quality improvement and service redesign programmes.
• Work collaboratively with clinical, nursing and corporate teams to improve patient outcomes and experience.
• Ensure effective governance, risk management and compliance with Trust policies.
• Provide operational leadership for service developments and strategic initiatives.
• Support achievement of divisional objectives and performance standards.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

For further details / informal visits contact: Name: Niamh Quennell Job title: Deputy Head of Operations AEM Email address: niamh.quennell@liverpoolft.nhs.uk Telephone number: 01517062071

For an informal discussion about the role, please email or telephone to arrange an appointment.