Head of Data and Reporting - Hospitality

Licensed sponsor Leicester Full-time Posted 2 days ago

Head of Data and Reporting

Leicester

Role Overview

Leading the data, reporting and business intelligence service for Bellrock’s hospitality and travel hub sector. A subject matter expert who will develop and deliver a robust, accurate and insight-led finance and KPI reporting framework that enables our operators, account leaders and clients to make informed decisions. Working on multiple high-profile accounts across maintenance, hospitality operations, finance, workforce management, compliance and customer experience, this role will help turn complex data into clear and meaningful insights.

This person will be comfortable working at a strategic level with senior stakeholders but will be as equally comfortable getting involved in the detail of the data, systems and reporting when required. Reporting to the Head of Hospitality and Travel Hubs this a key leadership role that will establish strong data governance, improve the standard of reporting, meet contractual obligations, drive automation, and use data to improve performance, efficiency, service quality and commercial outcomes.

As a subject matter expert, the Head of Data and Reporting is gatekeeper for all client reporting. Collaborating with the Bellrock Canary Team to ensure all reports and insights are accurate and presented in a format to meet the needs of the client. The integrity of financial reporting is

Imperative.

Key Responsibilities

Liaise with the central Canary insights team to ensure that all insights offer tangible value to the client or business.
Ensure financial data is always accurate, consistent, timely and fit for decision-making.
Provide robust oversight of key performance indicators (KPIs), ensuring performance is tracked, challenged and aligned with strategic objectives and any failures with financial penalties escalated and avoided wherever possible'.
Management of KPI driven remedial actions to minimise commercial impact.
Provide robust financial reporting frameworks for our clients that meet contractual obligations, working with billing champions and other internal teams to ensure accruals and actuals are managed appropriately.
Own the data and reporting strategy and aligns it to the requirements and business objectives of all clients within your remit. Provide data quality oversight to ensure client reporting is accurate and timely.
Lead data and reporting within the sector, establishing clear standards, processes and ways of working.
Create a single source of truth across operational, financial, workforce, compliance and customer data.
Monitor and challenge financial savings and forecasts, proactively identifying and managing risks and opportunities at an early stage.
Be the subject matter expert for data, reporting and business intelligence.
Fulfil all reporting obligations as stipulated in client contracts.
Achieve automated and sustainable reporting mechanisms whenever possible.
Work with the Bellrock Connect working group and champion rollout as needed for the accounts in remit

Skills & Experience

Significant experience in a senior data, reporting, business intelligence or analytics role.
Managing others and their development.
Proven experience of working with and presenting insight to senior stakeholders and clients.
Experience in facilities management, hospitality, property, retail, services or another complex operational environment.
Strong experience developing and managing reporting frameworks for large, multi-site or complex contracts.
Knowledge of CAFM, workforce management, finance, procurement, HR or customer experience systems.
Proficiency in Power BI or a comparable intelligence platform, with advanced Excel skills.
Experience with SQL, data modelling, data warehouses, forecasting or advance analytics.
Experience delivering reporting automation or digital transformation projects.
Knowledge of contractual KPIs, SLAs and performance management.
Commercial awareness with experience identifying business development opportunities. Excellent written and verbal communication skills.
Demonstrates integrity, accountability, and a strong commitment to health, safety, and compliance.
Customer-focused with a commitment to delivering exceptional service.
Professional, confident, and able to build trust with clients at all levels.
Proactive problem solver who provides evidence-based recommendations.
Highly organised with excellent attention to detail.
Calm and resilient under pressure, particularly when managing service issues.
Collaborative team player who can build effective relationships across departments.
Connects data to operational, client and financial objectives.
Flexible and adaptable to changing operational priorities.
Committed to continuous improvement and delivering high-quality outcomes.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

Apply today.