Head of Engineering Services - Facilities

ROLE: Head of Engineering Services - Facilities

SALARY: £60,000 + 10% Annual Bonus

LOCATION: Swansea, South Wales

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site-based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.

Role Responsibilities

• Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer-focused culture that supports continuous improvement.
• Oversee third-party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.
• Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.
• Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.
• Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.

Required Qualifications

• Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
• Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.
• Must have strong knowledge of SFG20 legislation.
• Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.

What's in it for you?

• A full-time, permanent, site-based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.
• The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.
• A role where your commercial, technical and leadership expertise will directly support service quality, client satisfaction and long-term contract success.

Additional Information

This role is site based in South Wales. Pre-employment security checks will be required, including DBS and BPSS.